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RealMarket Live! - Webcasts ON DEMAND |
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"Complete Service Management: Beyond the Help Desk"
Today we look beyond the Help Desk and explore the evolution to complete service management. Join us as we discuss the trends, challenges, and strategies to maximizing your investment in service management. In addition, we will spend time discussing a real life example of a company that has made the move.
(Listen Now)
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Must-Hear for:
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Help Desk Managers, Contact Center Managers
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What you will learn:
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Which analytical capabilities contribute the most to an organization's success.
How to make technicians more productive so they can service more customers effectively.
How to track and manage service level agreements in order to exceed customer expectations.
How organizations efficiently deal with higher support levels demanded by remote and mobile workers.
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Featured Expert(s):
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Kelly Blice, Director, FrontRange Solutions
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Archive
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Contact Center Training Partnership
One Analysis announced an exclusive agreement with Business Communications Review (BCR) Training to provide Contact Center training to its customers. Under the agreement, One Analysis will develop, maintain and deliver courses covering the technologies and directions of the Contact Center market.
MTC Using Solution From Intervoice
Intervoice announced that Mobile Telecommunications Limited (MTC), Namibia's cellular operator, has launched a mobile intelligent network (IN) solution from Intervoice to address rapid mobile prepaid subscriber growth. The Omvia Prepaid IN solution from Intervoice is a prepaid billing system that will provide MTC with future subscriber growth while still retaining the flexibility and features of its existing prepaid service offering.
- Siebel Adds Customer Support to CRM OnDemand - Siebel announced the addition of a customer support module to Siebel CRM OnDemand--UpShot Edition. The addition offers functionality to supp . . . more >>
- mySAP CRM for Utilities - SAP AG announced functionality with the latest version of mySAP CRM to meet the unique demands of utility companies. mySAP CRM leverages the . . . more >>
- Concerto and E.piphany Team - E.piphany and Concerto announced a marketing alliance to offer telesales organizations a solution for outbound telesales campaigns and maint . . . more >>
- SPSS Announces Predictive Text Analytics - SPSS announced the immediate availability of Predictive Text Analytics, one of the first text mining solutions specifically designed for ana . . . more >>
- ServiceWare and Control-F1 Announce Alliance - ServiceWare announced that the company has formed a strategic alliance with Control-F1. Control-F1 is an eSupport software company, providin . . . more >>
- CellCom Implements Amdocs PRM - Cellcom and Amdocs announced that Cellcom has implemented the Amdocs Partner Relationship Management (PRM) product providing Cellcom with co . . . more >>
- Parature Lowers CreateHope Support Costs - Parature announced CreateHope is supporting over 450,000 professionals on Parature 5. CreateHope has begun supporting its clients via the w . . . more >>
- UniPress Supports SMS 2003 Asset Management - UniPress announced it has extended the asset management capabilities of its FootPrints product to integrate with the new Microsoft System Ma . . . more >>
- Primus Web Event Features Kodak - Primus announced a free live Web seminar featuring its customer, Eastman Kodak Co., and titled "Web Self-Service: Today & Tomorrow." The one . . . more >>
- AFSMI Announces Quality Award Winners - The Association for Services Management (AFSM) International announced the winners of its International Service Quality Award at the recent . . . more >>
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| Stock Index |
| RealMarket |
40.32
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0.53%
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| Stock Index: | Tell me more |
| Dow Jones | 9,763.94 | 0.17% |
| Nasdaq | 1,943.04 | -0.21% |
| S&P 500 | 1,053.89 | 0.17% |
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| Amdocs | 24 | -0.35 |
| APAC | 2.7 | -0.11 |
| Applix | 3.69 | 0.08 |
| Apropos | 3.94 | 0.01 |
| Ask Jeeves | 18.43 | 0.06 |
| Aspect | 14.35 | 0.44 |
| Astea | 2.37 | -0.06 |
| ATG | 1.65 | -0.01 |
| AVAYA | 13.38 | -0.06 |
| Blue Martini | 4.77 | -0.13 |
| Broadvision | 4.52 | 0.15 |
| Chordiant | 4.33 | 0.05 |
| ClickSoftware | 4.5 | -0.2 |
| Convergys | 15.5 | 0.36 |
| Concerto | 11.98 | -0.02 |
| E.piphany | 8.3 | 0.51 |
| eGain | 2.03 | -0.07 |
| eLoyalty | 3.8 | 0.23 |
| Epicor | 12.35 | 0.15 |
| eOn | 3.28 | 0.18 |
| Firepond | 3.13 | -0.01 |
| FirstWave | 5.39 | 0.03 |
| Group 1 | 18.01 | 0.85 |
| HP | 21.66 | -0.24 |
| ICT Group | 13.811 | 0.701 |
| Interact Intell | 4.5 | 0.02 |
| Interv Brite | 10.46 | -0.01 |
| KANA | 3.05 | -0.05 |
| LivePerson | 7.03 | -0.13 |
| NCR | 34.28 | 0.33 |
| NICE | 23.8 | 0.17 |
| Onyx Software | 4.05 | -0.13 |
| Oracle | 11.87 | -0.18 |
| Pegasystems | 7.59 | -0.05 |
| PeopleSoft | 21.31 | -0.45 |
| Pivotal | 2.03 | 0.07 |
| Primus | 4.4 | 0.18 |
| Rainmaker | 1.24 | 0.04 |
| SAP | 38.35 | 0 |
| Selectica | 4.5 | 0.02 |
| Sento | 3.47 | 0.04 |
| ServiceWare | 0.6 | 0.03 |
| Siebel | 13.16 | -0.09 |
| Sitel | 2.4 | 0.1 |
| SPSS | 19.21 | -0.09 |
| SupportSoft | 13.62 | -0.23 |
| Sykes | 9.22 | -0.04 |
| Tekelec | 16.41 | 0.1 |
| Teletech | 10.33 | -0.06 |
| Verint | 22.9 | 1.05 |
| Vignette | 2.29 | -0.01 |
| ViryaNet | 5.12 | -0.13 |
| West Tel | 23.82 | -0.41 |
| Witness | 9 | 0.33 |
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| As of close
11/25/03
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