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Adastra and Trillium Ally
Adastra, a consultancy specializing in data integration and advanced analytics, announced a strategic alliance with Trillium Software, a division of Harte-Hanks. As an integration partner for Trillium Software, Adastra will leverage Trillium Software data quality solutions to extend customer identification and matching methodologies to its customers in the Canadian market.
Indiana Selects Interactive Intelligence
The state of Indiana has rolled out communications software from Indiana-based Interactive Intelligence to provide more convenient access to information about child support payments and nursing certifications to Hoosiers throughout the state. The state is providing this information via the software's interactive voice response application.
SmarTone Selects Infinys from Convergys
Convergys announced a contract with Hong Kong mobile network operator SmarTone. SmarTone is the first operator in Hong Kong to deploy Geneva, the Infinys application for rating and billing, to support current and next-generation offerings.
Reynolds Contact Management Enhanced
The Reynolds and Reynolds Company announced enhancements to Reynolds Contact Management targeting automotive retailers' need to integrate privacy compliance, enhance sales process customization and improve reporting capabilities. Reynolds augmented Contact Management's lead management and privacy compliance capabilities. The new release also increases the flexibility of the solution's sales process customization, form creation and printing functionality.
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Required Reading |
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CRM Technologies That Drive Customer Satisfaction
Boom times or bust, companies need good customer relationships. Satisfied consumers are loyal, spend more money and promote the products and services they value to others. Enter CRM technology-the back-office systems and front-end applications that facilitate and coordinate how organizations collect, manage and use customer data. The payoff? Implemented correctly, CRM technology helps to ensure increased satisfaction, decreased costs and long-term revenue growth over the long haul. The promise of such bottom-line gains underscores the critical role CRM technology must has to play in reshaping how companies sell to and care for customers.
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Archive of past Required Reading articles |
- Pivotal Evaluates CDC Offer - The Special Committee of Pivotal announced that Pivotal's shareholders have approved a further adjournment of the shareholders' meeting. The . . . more >>
- Altitude uCI 7 Announced - Altitude Software announced the general availability of Altitude uCI 7, a suite of customer interaction management solutions designed to del . . . more >>
- RightNow Joins Fight Against Spam - RightNow announced that it has joined the Network Advertising Initiative's (NAI) Email Service Provider Coalition (ESPC) to support legitima . . . more >>
- Gartner Identifies New Platform - Business process fusion will create demand for cross-functional, end-to-end process applications, however, vendors are trying to figure out . . . more >>
- eGain Service 6 Gains Momentum - Several companies in industry sectors such as outsourcing, travel and hospitality, financial services, telecom and retail have implemented e . . . more >>
- XM Radio Selects SITEL - SITEL announced the signing of a contract with XM Satellite Radio Holdings the subscriber-based satellite radio service in the United States . . . more >>
- Retailer Selects ATG - ATG announced that Casual Male Big & Tall has selected ATG Commerce to serve as the platform for the re-launch of its casualmale.com commerc . . . more >>
- Concerto Software Named Microsoft Business Solutions Partner - Concerto Software announced that it has been named a Microsoft Business Solutions ISV partner. Concerto Software's EnsemblePro unified, mult . . . more >>
- eTelecare Expands in Phillipines - eTelecare International opened its third greater-Manila call center with 150 inbound seats that will expand to 300 by January, growing eTele . . . more >>
- Jaguar Extends Offer for FirePond - Jaguar Technology Holdings announced that it has extended the expiration date of the cash tender offer for all of the outstanding shares of . . . more >>
- PRG-Schultz Selects MicroStrategy - MicroStrategy announced that PRG-Schultz International has selected MicroStrategy Report Services for enterprise-wide reporting and analysis . . . more >>
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| Stock Index |
| RealMarket |
40.11
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3.71%
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| Stock Index: | Tell me more |
| Dow Jones | 9,747.79 | 1.22% |
| Nasdaq | 1,947.14 | 2.74% |
| S&P 500 | 1,052.08 | 1.60% |
|
| Amdocs | 24.35 | 1.57 |
| APAC | 2.81 | 0.23 |
| Applix | 3.61 | 0.03 |
| Apropos | 3.93 | 0.07 |
| Ask Jeeves | 18.37 | 0.98 |
| Aspect | 13.91 | 0.1 |
| Astea | 2.43 | -0.09 |
| ATG | 1.66 | 0.04 |
| AVAYA | 13.44 | 0.05 |
| Blue Martini | 4.9 | 0.03 |
| Broadvision | 4.37 | 0 |
| Chordiant | 4.28 | 0.01 |
| ClickSoftware | 4.7 | 0.12 |
| Convergys | 15.14 | 0.24 |
| Concerto | 12 | 0.02 |
| E.piphany | 7.79 | 0.77 |
| eGain | 2.1 | -0.07 |
| eLoyalty | 3.57 | 0 |
| Epicor | 12.2 | 0.33 |
| eOn | 3.1 | -0.1 |
| Firepond | 3.14 | 0.01 |
| FirstWave | 5.36 | -0.4 |
| Group 1 | 17.16 | 0.17 |
| HP | 21.9 | 0.62 |
| ICT Group | 13.11 | -0.59 |
| Interact Intell | 4.48 | -0.03 |
| Interv Brite | 10.47 | 0.36 |
| KANA | 3.099 | 0.219 |
| LivePerson | 7.16 | 1.07 |
| NCR | 33.95 | 1.27 |
| NICE | 23.63 | -0.32 |
| Onyx Software | 4.18 | 0.18 |
| Oracle | 12.05 | 0.17 |
| Pegasystems | 7.64 | 0.14 |
| PeopleSoft | 21.76 | 1.08 |
| Pivotal | 1.96 | 0.07 |
| Primus | 4.22 | 0.17 |
| Rainmaker | 1.2 | 0 |
| SAP | 38.35 | 0.76 |
| Selectica | 4.48 | 0.15 |
| Sento | 3.43 | 0.13 |
| ServiceWare | 0.57 | 0.02 |
| Siebel | 13.25 | 0.67 |
| Sitel | 2.3 | 0.31 |
| SPSS | 19.3 | 1.16 |
| SupportSoft | 13.85 | 1.09 |
| Sykes | 9.26 | 0.26 |
| Tekelec | 16.31 | 0.24 |
| Teletech | 10.39 | 0.39 |
| Verint | 21.85 | 1.08 |
| Vignette | 2.3 | -0.01 |
| ViryaNet | 5.25 | -0.29 |
| West Tel | 24.28 | 0.3 |
| Witness | 8.67 | 0.67 |
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| As of close
11/24/03
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RealMarket Resource Center |
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Resource
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Description
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Events:
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8th annual Linkage Strategies for Integrating Customer Feedback -
Attend the 8th annual Linkage Strategies for Integrating Customer Feedback event. Center your corporate performance around the customer experience to retain at risk customers, increase incurring revenue (B2B), reduce churn (B2C) and increase bottom line profits. Learn how to link your customer data to your financial, operational, brand, customer relationship and strategic information. To register click on the title above or call 888.670.8200 and mention keycode: XMREALMKT.
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
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