November 22, 2002

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Q: Should you create a separate group to provide 'premier level' support?
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David Brown
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"The Uptake on CRM Upgrades"
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Other News

  • ClickSoftware For Austin Energy
  • iHotelier & Virtual-Agent Services Join Forces
  • First Drinks Selects Firstwave

    • ClickSoftware For Austin Energy [Top]
    ClickSoftware announced the licensing of its ClickSchedule software solution to Austin Energy. ClickSchedule will be implemented as a component of Axiom Corporation's Mobility Mobile Workforce Solution suite of products.



    iHotelier & Virtual-Agent Services Join Forces [Top]
    iHotelier has announced that they will be powering voice and GDS reservations for The Colony Beach & Tennis Resort in Longboat Key, Florida. Virtual-Agent Services will be working with iHotelier to run the contact center operations.



    First Drinks Selects Firstwave [Top]
    Firstwave Technologies has been selected by First Drinks to implement a CRM solution, designed to improve the delivery of brand marketing requirements through improved reporting and accessibility of information. 100% browser-based and built on Extensible Markup Language (XML) open standards architecture, Firstwave CRM aims to allow First Drinks to share vital sales, customer and business information to its sales representatives and business managers and present customer data in the same way both on and off line.


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