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January 29-31, 2001
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"Whether or not a person has
experience in the support field, they all go through a learning
process to get up to speed. ... Even though most people learn by
trial and error, it still means starting off with a disadvantage
that can sometime be quite painful."
- Get the Point: How to Write Policies, Procedures, and Tasks for
Help Desk and Customer Support Centers, by Ben Brigham
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Information
Builders Announces Support for IBM [Top]
Information Builders' Middleware Technology Group announced
support for IBM's WebSphere Application Server. Information
Builders works with the data and application access of
WebSphere Application Server, Advanced Edition 3.5 to
provide support for more than 120 relational, nonrelational,
transactions, and application sources on 35 platforms.
Continental
Grand Plaza II With BroadVision [Top]
Continental Grand Plaza II has signed BroadVision to a
seven-year, $5 million lease for 22,500 square feet,
bringing El Segundo's newest Class A office space to 100
percent leased. With BroadVision, the six-story,
240,000-square-foot Continental Grand Plaza II is leased to
companies such as Boeing Satellite Systems, Regus Business
Centres, Sierra Systems, Xpedior and Lexmark.
Outlaw
Technologies Selected by HFN [Top]
Outlaw Technologies announced that HFN has selected
CustomerFocus to be implemented across the organization to
improve its performance and management of its healthcare
relationships. CustomerFocus will be used to manage provider
and group health relationships.
SITEL
to Expand Relationship With Xircom [Top]
SITEL announced an agreement in principle with Xircom Europe
to provide technical support and customer care services for
Xircom's customers throughout Europe, the Middle East and
Africa. Under the terms of the agreement, SITEL will be
Xircom's primary eCRM provider and will develop, implement
and execute eCRM services, offering a customer support
service for Xircom.
Godfrey
Sullivan Named CEO of Promptu [Top]
Promptu named Godfrey Sullivan as CEO having served as
executive VP at Autodesk. Promptu founder and current CEO,
Alan Chase, will continue as chairman of the board, acting
as company visionary and fostering ties with the investment
community.
FirePond
Deepens Global Organization [Top]
FirePond announced several executive level appointments
designed to scale its global operations. Graham Williams has
been appointed President. He was previously Senior VP and
Managing Director of Europe and Asia for FirePond.
Agiliti
Announces New Partners [Top]
Agiliti announced that it now offers businesses a portfolio
of rentable eCommerce services through agreements with
established application developers and service providers
Intershop Communications, Vignette and InfoSpace. Agiliti
customers now have access to a range of applications that
can manage aspects of their online businesses, including
systems for managing online buying and selling, Web
information services and applications.
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