November 22, 2000

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Experts Corner
Q: How do you balance collecting customer data and privacy in financial services?
Answer

Kimberly Collins
Gartner Group
 
Required Reading

"A New Way to Liquidate: bLiquid creates a specialized marketplace for used equipment sales"
by Siebel Systems

 
 

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"Whether or not a person has experience in the support field, they all go through a learning process to get up to speed. ... Even though most people learn by trial and error, it still means starting off with a disadvantage that can sometime be quite painful."
- Get the Point: How to Write Policies, Procedures, and Tasks for Help Desk and Customer Support Centers, by Ben Brigham

 


Other News


Information Builders Announces Support for IBM [Top]
Information Builders' Middleware Technology Group announced support for IBM's WebSphere Application Server. Information Builders works with the data and application access of WebSphere Application Server, Advanced Edition 3.5 to provide support for more than 120 relational, nonrelational, transactions, and application sources on 35 platforms.



Continental Grand Plaza II With BroadVision [Top]
Continental Grand Plaza II has signed BroadVision to a seven-year, $5 million lease for 22,500 square feet, bringing El Segundo's newest Class A office space to 100 percent leased. With BroadVision, the six-story, 240,000-square-foot Continental Grand Plaza II is leased to companies such as Boeing Satellite Systems, Regus Business Centres, Sierra Systems, Xpedior and Lexmark.



Outlaw Technologies Selected by HFN [Top]
Outlaw Technologies announced that HFN has selected CustomerFocus to be implemented across the organization to improve its performance and management of its healthcare relationships. CustomerFocus will be used to manage provider and group health relationships.



SITEL to Expand Relationship With Xircom [Top]
SITEL announced an agreement in principle with Xircom Europe to provide technical support and customer care services for Xircom's customers throughout Europe, the Middle East and Africa. Under the terms of the agreement, SITEL will be Xircom's primary eCRM provider and will develop, implement and execute eCRM services, offering a customer support service for Xircom.



Godfrey Sullivan Named CEO of Promptu [Top]
Promptu named Godfrey Sullivan as CEO having served as executive VP at Autodesk. Promptu founder and current CEO, Alan Chase, will continue as chairman of the board, acting as company visionary and fostering ties with the investment community.



FirePond Deepens Global Organization [Top]
FirePond announced several executive level appointments designed to scale its global operations. Graham Williams has been appointed President. He was previously Senior VP and Managing Director of Europe and Asia for FirePond.



Agiliti Announces New Partners [Top]
Agiliti announced that it now offers businesses a portfolio of rentable eCommerce services through agreements with established application developers and service providers Intershop Communications, Vignette and InfoSpace. Agiliti customers now have access to a range of applications that can manage aspects of their online businesses, including systems for managing online buying and selling, Web information services and applications.


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Firepond Inc 8 1/16 -15/16
ICT Group Inc 10 5/8 -1/2
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Remedy Corp 18 1/2 -3/8
Selectica Inc 26 7/8 +2 1/16
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Siebel Systems 85 7/16 -1 5/16
Sitel Corp 2 11/16 -3/16
Support.com 10 -3/8
Sykes Enterpris 5 11/32 -1/8
Syntellect 4 5/16 -1/8
Teletech Hldgs 24 7/8 -11/16
Vignette Corp 20 -1 13/16
ViryaNet 5 +1/16
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Witness Systems 15 3/8 -11/16
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