| |
|
|
| | | |
RealMarket Live! - Webcasts ON DEMAND |
|
 |
|
 |
|
"Actionable Intelligence for a Smarter Enterprise"
Organizations have massive amounts of information available to them about customers, markets, personnel, and products. But, data alone has little business value. Join us as we explore how to uncover opportunities buried within your customer interactions and transform them into relevant, manageable intelligence for more informed decision making ... actionable intelligence. Actionable intelligence can enhance quality enterprise wide, optimizing performance and fueling profitability for your business.
(Listen Now)
|
Must-Hear for:
|
Contact center managers, VPs of customer service, Managers looking to improve contact center decision making.
|
|
What you will learn:
|
How good analytical practices and tools can improve decision making in the contact center.
|
|
Featured Expert(s):
|
Lou Boudreau, Chief Technology Officer, Verint Systems
|
| |
Archive
| |
|
syndicate RealMarket Live! on your web site |
|
| |
Hyperion For Wyndham International
Hyperion announced that Wyndham International is using Hyperion Business Performance Management software. Use of Hyperion's solutions has enabled the hotel chain to create a centralized corporate repository for financial and operational data and unified systems for budgeting, planning and forecasting.
Corillian And NCR Partner
Corillian and NCR announced a joint online banking solution specifically designed to meet the needs of the community bank and credit union markets. This announcement represents an expanded agreement that builds on the joint success that Corillian and NCR share in successfully delivering integrated online banking solutions and services to leading financial institutions.
| | | |
Required Reading |
|
|
| |
|
Customer Value Management Sins Can be Costly
This article defines the seven deadly sins of customer value management (outdated practices that prevent companies from reaching their full potential), outlines specific steps companies can take to mend their ways and provides real-world examples of company success stories in a variety of industries, including financial services, telecom, entertainment and retailing.
more >>
| |
|
Archive of past Required Reading articles |
- FrontRange Launches New Version - FrontRange Solutions announced the availability of HEAT Service & Support 8.0. The new version of the HEAT service management solution provi . . . more >>
- KANA Holiday Survey - KANA announced that it has completed its annual consumer holiday survey, which revealed that effective self-service is becoming even more cr . . . more >>
- Network Appliance Selects ePeople - ePeople announced that Network Appliance has chosen ePeople Teamwork to solve customer support issues more efficiently ensuring mission-crit . . . more >>
- Intervoice Alliance With Contact Solutions - Intervoice announced an alliance with Contact Solutions as a key component in Contact Solutions' delivery strategy that provides faster, mor . . . more >>
- BroadVision Powers New Commerce Portal - BroadVision announced that Travellink has upgraded its innovative travel site to BroadVision One-To-One Commerce 7 to take advantage of the . . . more >>
- RightAnswers Continues Growth - RightAnswers announced the addition of more than 100 new customers in the third quarter of 2003. New customers include large corporations, m . . . more >>
- Salesnet Forges OEM Partnership - Salesnet and Encoda Systems announced an original equipment manufacturer (OEM) partnership. Under the new partnership, Salesnet's private la . . . more >>
- RightNow Doubles European Field Organization - RightNow Technologies announced plans to double its European field organization in response to a growing demand for its customer service and . . . more >>
- E.piphany And Concerto Form Alliance - E.piphany and Concerto Software announced a marketing alliance to offer telesales organizations a solution for increasing the productivity a . . . more >>
- ServiceWare Joins Consortium - ServiceWare Technologies announced that it has joined the Consortium for Service Innovation, a national, non-profit alliance of customer ser . . . more >>
- Best Software Appoints General Manager - Best Software announced the appointment of Jon Van Duyne to the position of Senior Vice President and General Manager of the Best Software C . . . more >>
|
| Stock Index |
| RealMarket |
38.66
|
-0.71%
|
| Stock Index: | Tell me more |
| Dow Jones | 9,619.35 | -0.74% |
| Nasdaq | 1,881.92 | -0.94% |
| S&P 500 | 1,033.63 | -0.85% |
|
| Amdocs | 22.6 | -0.53 |
| APAC | 2.51 | -0.09 |
| Applix | 3.64 | 0.02 |
| Apropos | 3.91 | 0.04 |
| Ask Jeeves | 18.02 | 0.02 |
| Aspect | 13.5 | -0.58 |
| Astea | 2.59 | 0.11 |
| ATG | 1.56 | 0.1 |
| AVAYA | 13.32 | -0.03 |
| Blue Martini | 4.99 | -0.25 |
| Broadvision | 4.4 | -0.14 |
| Chordiant | 4.12 | 0.32 |
| ClickSoftware | 4.35 | 0.06 |
| Convergys | 15.02 | 0.02 |
| Concerto | 11.99 | -0.01 |
| E.piphany | 6.91 | -0.24 |
| eGain | 2.491 | 0.041 |
| eLoyalty | 3.5 | -0.01 |
| Epicor | 10.98 | -0.13 |
| eOn | 3.02 | -0.14 |
| Firepond | 3.17 | -0.02 |
| FirstWave | 5.72 | 0.11 |
| Group 1 | 16.78 | 0.06 |
| HP | 21.72 | -0.49 |
| ICT Group | 13.39 | -0.51 |
| Interact Intell | 4.4 | 0.16 |
| Interv Brite | 9.82 | 0.18 |
| KANA | 2.85 | -0.09 |
| LivePerson | 5.87 | -0.26 |
| NCR | 32.59 | -0.26 |
| NICE | 23.171 | -1.199 |
| Onyx Software | 4.19 | -0.01 |
| Oracle | 11.85 | -0.18 |
| Pegasystems | 7.41 | -0.04 |
| PeopleSoft | 20.29 | -0.02 |
| Pivotal | 1.92 | -0.03 |
| Primus | 3.85 | -0.29 |
| Rainmaker | 1.2 | -0.1 |
| SAP | 37.2 | 0.14 |
| Selectica | 4.35 | -0.14 |
| Sento | 3.4 | 0.1 |
| ServiceWare | 0.57 | 0 |
| Siebel | 12.66 | -0.14 |
| Sitel | 1.93 | 0.02 |
| SPSS | 18.96 | -0.14 |
| SupportSoft | 12.66 | -0.06 |
| Sykes | 9.16 | -0.08 |
| Tekelec | 15.9 | -0.1 |
| Teletech | 10.05 | 0.21 |
| Verint | 20.71 | -0.24 |
| Vignette | 2.2801 | -0.0999 |
| ViryaNet | 5.78 | -0.14 |
| West Tel | 23.95 | -0.19 |
| Witness | 8.3 | 0.69 |
 |
| As of close
11/20/03
|
|
| |
|
|
RealMarket Resource Center |
|
|
Resource
|
Description
|
Events:
|
8th annual Linkage Strategies for Integrating Customer Feedback -
Attend the 8th annual Linkage Strategies for Integrating Customer Feedback event. Center your corporate performance around the customer experience to retain at risk customers, increase incurring revenue (B2B), reduce churn (B2C) and increase bottom line profits. Learn how to link your customer data to your financial, operational, brand, customer relationship and strategic information. To register click on the title above or call 888.670.8200 and mention keycode: XMREALMKT.
more >>
|
|
Training:
|
Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
|
|
Suppliers:
|
CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
|
|
Evaluate:
|
The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
|
|
Career:
|
Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
|
|
Other:
|
Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
|
|
| |
|
| |
