November 20, 2001

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Other News

  • Vision Standardizes On Siebel
  • Aria Partners With Aspect
  • NICE Receives Frost & Sullivan Award
  • Witness Completes Validation On Aspect
  • Avaya Leader In Latin America

    • Vision Standardizes On Siebel [Top]
    Siebel announced that Vision Solutions has standardized on Siebel eBusiness Applications to increase its competitive advantage. Vision Solutions selected Siebel Call Center, Siebel Sales, Siebel eChannel, and Siebel Professional Services Automation (PSA) to effectively manage partner relations, help ensure high levels of customer care, and increase employee productivity.



    Aria Partners With Aspect [Top]
    Aspect announced that Aria Solutions will partner with Aspect to deliver systems integration solutions to joint customers. The Canadian computer telephony solutions provider now offers companies its expertise in integrating the Aspect Enterprise Contact Server, Aspect eWorkforce Management and Aspect Customer Self-Service, into their contact centers. Companies will use the Aspect-Aria offering to reduce operational overhead, increase revenue, improve customer service and increase workforce productivity and job satisfaction.



    NICE Receives Frost & Sullivan Award [Top]
    NICE announced that it received the Competitive Strategy Award for 2001 from Frost & Sullivan. As stated in the Frost & Sullivan report, the Competitive Strategy Award is presented to the company whose strategy has resulted in gains in market share and whose new marketing concepts produce lasting, precedent-setting trends in the industry.



    Witness Completes Validation On Aspect [Top]
    Aspect Communications and Witness Systems announced the integration and validation of Witness Systems' equality Balance software with the Aspect Enterprise Contact Server. The validated Witness Systems equality Balance voice and data recording solution and Aspect Enterprise Contact Server offering have been designed to help ensure that contact centers benefit from a productive and efficient staff focused on building customer satisfaction and loyalty.



    Avaya Leader In Latin America [Top]
    Avaya announced that research conducted by industry analyst firm, Frost and Sullivan has ranked the company as the market leader in call centers in the Caribbean and Latin America region. According to the study, Avaya has garnered 46 percent of the installed market as measured by agent positions. The study, which included interviews with market participants, distributors, industry experts and local associations, as well as secondary research analysis of country import data and other external sources, was conducted in nine major Latin American markets: Argentina, Brazil, Chile, Colombia, Dominican Republic, Mexico, Peru, Puerto Rico, Venezuela.


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