November 20, 2000

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Experts Corner
Q: Why do knowledge management projects generate resistance among the project teams?
Answer

Peter Dorfman
KnowledgeFarm
 
Required Reading

"The 10 Rules of eSupport"
by Ratan Tiperneni - Director of Product Management, Support.com

 
 

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Customer Support Specialist
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Other News


Perficient Signs Agreement With IBM [Top]
Perficient announced a services agreement with IBM under which Perficient will provide deployment, integration and training services to IBM's WebSphere software platform customers. IBM's commitment to Perficient will enable Perficient to increase the number of consultants dedicated to WebSphere.



Mannesmann ipulsys Standardizes on Siebel [Top]
Siebel announced that Mannesmann ipulsys has chosen Siebel eBusiness to support its global sales, marketing and service operations. ipulsys is using Siebel eBusiness Applications to create a single view of its customers, making it easier for the company to win customers, accelerate product delivery and provide service through the Internet.



Moore North America Selects Vignette [Top]
Vignette announced that Moore North America has selected Vignette technology to further enhance the capabilities of E-Procurement@Moore. E-Procurement@Moore enables customers to purchase print services and any of Moore's product offerings, as well as those provided by third-party suppliers. The combination of E-Procurement@Moore and Vignette's products will enable the company to integrate with other e-commerce platforms such as Commerce One, MarketSite and Ariba Commerce Services Network.



Blue Martini and Emerald Deliver for Planlinx [Top]
Blue Martini and Emerald announced the release of the Planlinx Health suite, a web-based healthcare management system to leverage the personalization, data mining and content management capabilities of the Blue Martini Customer Interaction System. Planlinx Health suite will enable Planlinx to deliver self-service information tailored to individual user needs while maintaining privacy, security and compliance with federal and local regulations.



BEA and BroadVision Alliance [Top]
BEA Systems and BroadVision announced an alliance under which BroadVision has agreed to embed BEA WebLogic Server within BroadVision One-To-One Enterprise. The two companies have agreed to engage in engineering and marketing initiatives.



TeleTech Forms Alliance With Ingram Micro [Top]
TeleTech announced a sales and marketing alliance with Ingram Micro. IM-Logistics will leverage TeleTech's software platform and customer interaction management solutions to provide its customers with support and marketing capabilities. TeleTech customers can benefit from IM-Logistics services such as supply-chain and warehouse management, order fulfillment, transportation, warehouse and credit management.



iMedeon Receives Equity Investment [Top]
iMedeon announced the completion of its second round of venture financing totalling $15.5 million. This investment represents participation by Enron North America, Aether Systems and GE Power Systems. iMedeon's existing investor, Insight Capital Partners also contributed to this round.



Pegasystems Reports Results [Top]
Pegasystems announced its third-quarter 2000 financial results. Total revenues were $22.7 million for the third quarter ended September 30, 2000, compared with $21.3 million recorded in the second quarter of 2000 and $20.5 million recorded in the third quarter of 1999.


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Sitel Corp 2 15/16 -1/16
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