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   RealMarket Live! - Webcasts ON DEMAND
 
  "Opportunity Knocks: Creating & Capturing Sales and Marketing Opportunities"    Want to know how to manage customer and sales information by streamlining sales processes and executing high value marketing campaigns? Listen to a case study on the benefits of an integrated CRM strategy and learn how GoldMine has helped thousands of organizations. (Listen Now)
 
Must-Hear for:    Sales Managers, CRM Executives
What you will learn:    How to improve customer service with a better understanding of how customers want to interact. How to get quick ROI from your CRM investment. What key management reports make the difference.
Featured Expert(s):    Eric Vaughn, Industry Manager, FrontRange Solutions
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     More News - page 2                             News Search:   

Siebel Systems Named Best Supplier
Siebel announced that the Hong Kong Call Center Association (HKCCA) honored Siebel Systems with the Vendor Awards Best Supplier at the 2003 Call Center Awards. For the second consecutive year, Siebel Systems was recognized for its products and services, which measure and improve the effectiveness of contact centers and the business performance of organizations.   more >>

Knowledge Factory With CMAT
To assist executives in boosting the correlation between customer management and customer value, Knowledge Factory has brought the Customer Management Assessment Tool (CMAT) to the South African market. CMAT is used to assess companies' customer management strategy and their effectiveness; it provides an industry benchmark for purposes of comparison; and as an integral outcome, it produces actionable recommendations to drive improvement.

   Required Reading
     
From Call Center to Contact Center    Today's customers communicate with you in many ways. And they don't want to repeat themselves because one part of your service organization doesn't share information with another. Get this paper to learn how to successfully blend phone, email, web and chat to deliver great service and slash costs. more >>
 
Archive of past Required Reading articles

 
     Today's News from page 1
 
Surebridge
 
Stock Index
RealMarket 38.25 -0.54%
Stock Index:Tell me more 
Dow Jones9,624.16-0.90%
Nasdaq1,881.75-1.48%
S&P 5001,034.15-0.92%
Amdocs23.14-0.3
APAC2.570
Applix3.770
Apropos3.970.05
Ask Jeeves16.92-1.21
Aspect13.450.08
Astea2.35-0.11
ATG1.45-0.07
AVAYA13.17-0.21
Blue Martini5.27-0.1
Broadvision 4.49-0.1
Chordiant3.9-0.05
ClickSoftware4.050.15
Convergys15.04-0.22
Concerto11.960.01
E.piphany7.08-0.1
eGain2.5-0.07
eLoyalty3.5-0.1
Epicor11.20.11
eOn2.90.07
Firepond3.12-0.01
FirstWave5.55-0.02
Group 116.72-0.43
HP21.65-0.35
ICT Group13-0.03
Interact Intell3.9-0.11
Interv Brite 9.8-0.16
KANA2.91-0.14
LivePerson 60.24
NCR32.95-1
NICE24.310.21
Onyx Software 4.210.01
Oracle11.81-0.28
Pegasystems7.360.11
PeopleSoft20.35-0.44
Pivotal2.060.21
Primus4.130.24
Rainmaker1.36-0.04
SAP36.73-0.73
Selectica4.450.1
Sento3.30.05
ServiceWare0.590
Siebel12.560
Sitel1.78-0.07
SPSS17.13-0.36
SupportSoft12.290.28
Sykes9.25-0.15
Tekelec15.641-0.299
Teletech9.20.13
Verint20.830.16
Vignette2.270.01
ViryaNet6.080.08
West Tel23.63-0.04
Witness7.78-0.26
As of close 11/18/03

 

 
 
  RealMarket Resource Center
Resource Description
 
Events:  
 
Offshore Outsourcing - Making the Journey Work for your Corporation - Attendees will gain a comprehensive understanding of best practices in IT and business processes outsourcing to offshore locations. A distinguished conference faculty will explain the strategies and tactics corporations need to assess their global sourcing requirements and to pursue successful offshore transactions. In addition to expert panel discussions, leading corporations that have successfully implemented offshore outsourcing solutions will share their insights and lessons learned. RealMarket members can receive a $200 discount off the standard rate by calling 1-888-666-8514 and mentioning code D055713.  more >>
 
Training:   Learn one-to-one strategy - Receive online training for one-to-one CRM implementation strategies from the experts. Now you can get the experience and expertise of Peppers and Rogers Group Consulting without ever leaving your office. This interactive Web-based training program combines the value of Peppers and Rogers Group's live training with the convenience of the Web . . .  more >>
 
Suppliers:   CRM Solutions - Learn more about the CRM vendors that supply product and service.  more >>
 
Evaluate:   The CRM Selection Center - Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.  more >>
 
Career:   Find or fill a CRM job - Resources for posting or searching jobs in sales, support, call centers, marketing, etc.  more >>
 
Other:   Additional resources - While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .  more >>