November 19, 2001

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Quester I.T. Courses For Call Center Agents [Top]
Quester I.T., in conjunction with Call Center Learning Solutions, announced the release of its initial e-learning course, Customer Care and Call Handling Skills. Quester's courses deliver core skills, competencies and knowledge to call center agents and their leadership teams.



BroadVision Announces New Customers [Top]
BroadVision announced two new customers in the North Asia region. Hong Kong Trade Development Council (HKTDC), the Hong Kong Special Administrative Region's statutory organization that promotes Hong Kong's trade in goods and services, and Companhia de Telecomunicacoes de Macau S.A.R.L Macau, Macau's sole telecommunications operator, have chosen BroadVision's suite of self-service solutions to power new online initiatives.



eOn And RightForce Form Partnership [Top]
eOn announced a co-marketing and integration partnership with RightForce. The initiative aims to bring together multi-media contact center solutions from eOn with multi-channel workforce management systems from RightForce.


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Rainmaker Sys .23 +0.00
SAP 28.08 -0.54
Selectica Inc 3.63 -0.02
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Siebel Systems 25.00 -0.29
Sitel Corp 1.80 -0.08
Support.com 2.75 +0.04
Sykes Enterpris 10.00 +0.20
Syntellect 1.55 -0.15
Teletech Hldgs 9.61 +0.13
Vignette Corp 6.17 -0.29
ViryaNet .50 -0.10
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