November 16, 2000

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Q: Scaling Support: What does it mean for you and your customers?
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“Day 13: Get to bed early. Get a good night’s sleep. If you’re overwhelmed with anxiety and stress, the body and mind may not calm down as easily as you wish. Getting to bed early allows plenty of time to fall asleep and still wake up with the alarm.”
- Overcoming Overwhelm, Thirty Days to Less Stress, by Mia Melanson

 


Other News


Peregrine Changes e-Commerce Pricing [Top]
Peregrine announced the availability of a flat-rate pricing option for its Get2Connect.net e-Commerce offerings to enable customers to eliminate variable transaction fees. By structuring fees on a flat basis, customers gain a new level of predictability and manageability. Peregrine's pricing strategy enables e-Trading customers to pay a flat monthly fee based on the number of trading relationships, rather than on the number of transactions.



Brightware Moves Corporate Headquarters [Top]
Brightware announced that it has moved the company headquarters from Novato, California to an office building in San Rafael, California. Brightware increases its total square footage by more than 65%, setting the stage for significant expansion fueled by new customers.


SPSS To Acquire ShowCase [Top]
SPSS signed an agreement to purchase ShowCase. SPSS officials cite ShowCase’s sales channel, professional services expertise, business intelligence technology, middle market customer base and organization as reasons for the acquisition.



Computerworld Puts Talisma on Top [Top]
Talisma announced that it has been chosen for Computerworld Magazine’s list of the top 100 Emerging Companies to Watch for 2001. They were selected based on the following: The company and its technology offer demonstrable value, it is innovative and it demonstrates positive signs of an ability to execute its strategy.


First Premier Bank Chooses eshare [Top]
eshare announced an agreement with First Premier Bank for installation, integration, and expert services of it's contact management solution -- eshare Conversations. Conversations aids businesses in establishing and managing customer relationships while maximizing employee productivity.



Aspect Announces Alliance With Checkfree [Top]
Aspect has joined forces with CheckFree i-Solutions to expand the functionality of their Operational e-CRM application; Touchpoint2. By enabling business managers to implement end-to-end eCRM solutions, Touchpoint2 transforms customer service delivery, and customer interaction. By implementing Operational eCRM, clients can concentrate on customer acquisition and customer servicing. Touchpoint2 bridges the gap between technology and business benefits by embedding deep industry expertise in a market ready application by exploiting innovations in eContent management, legacy data integration, process automation and communications infrastructure.



Lionbridge and Ask Jeeves Enter Into Alliance [Top]
Lionbridge announced an alliance with Ask Jeeves. Lionbridge will enable Ask Jeeves to implement its business solutions in the multiple languages and formats of its global customers. The companies also plan to engage in joint sales and marketing activities to promote and deploy the solutions.



ICT Reports Earnings Growth [Top]
ICT GROUP reported consolidated net revenues of $51.4 million for the third quarter ended September 30, 2000, an increase of 39% over 1999 third quarter net revenues of $37.1 million. Operating income for this year's third quarter increased 66% to $3.0 million, from $1.8 million in the third quarter of 1999.


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