November 15, 2001

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Q: Why is ROI not enough for a customer support solution?
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Diego Ventura
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"Kindness is the Killer App of CRM"
by Chuck Sykes - Sr. VP, GM of the Americas, SYKES Enterprises Inc.

 
 

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Working With the Analysts
December 14, 2001
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Other News

  • Blue Cross Blue Shield Standardizes On Siebel
  • Dresdner RCM Selects Pivotal
  • Nextel Goes Live With Amdocs
  • Vodacom Selects Convergys
  • Fineco Selects MicroStrategy

    • Blue Cross Blue Shield Standardizes On Siebel [Top]
    Siebel announced that Horizon Blue Cross Blue Shield of New Jersey has standardized on Siebel eBusiness Applications. As part of the company's eBusiness strategy, Horizon BCBSNJ will use Siebel eHealthcare, Siebel eService and Siebel eChannel to give employees, customers and health care providers access to secure centralized data sources for information.



    Dresdner RCM Selects Pivotal [Top]
    Pivotal announced that Dresdner RCM Global Investors has selected Pivotal to improve the quality of client service. Using Pivotal, Dresdner RCM's investment professionals will be able to manage clients' investment requirements; capture a history of client interactions and account activities; and unify customer information across communication channels, including the Internet, telephone, fax, and email.



    Nextel Goes Live With Amdocs [Top]
    Nextel and Amdocs announced the successful initial launch of Amdocs customer care and billing platform, Ensemble. By streamlining its billing operations across the company, Nextel expects to improve customer service and reduce customer retention costs.



    Vodacom Selects Convergys [Top]
    Convergys announced that Vodacom has selected its Geneva Active Revenue Management (ARM) software to support the rollout of all future service offerings, including GPRS, SMS, and content-based services. Vodacom selected Geneva for a number of reasons, including its ability to provide support for the rapid introduction of new products and services as well as its capacity to handle pre- and post-paid options.



    Fineco Selects MicroStrategy [Top]
    MicroStrategy announced that Fineco has selected MicroStrategy software to improve business operations and enhance its customer relations. Fineco will use the MicroStrategy Business Intelligence Platform to deliver personalized financial information to its 300,000 customers via the Web, short message service (SMS), email, fax and voice.
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