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News
Ceon
Joins Siebel [Top]
Ceon announced that it has joined the Siebel Alliance
Program. As a Siebel Software Partner, Ceon will integrate
segments of its OSS application suite with Siebel
eCommunications 2000. The combined solution will
facilitate service and order provisioning to help
broadband service providers produce provisioning for
greater accountability and increased customer
satisfaction.
NetIQ
and Remedy Team [Top]
NetIQand Remedy announced that NetIQ has joined the Remedy
Product Partner program and NetIQ also announced that it
has released the NetIQ AppManager Connector for Remedy's
Action Request System. NetIZ AppManager allows customers
to automate the integration of AppManager e-business
infrastructure performance and availability events into
the Remedy AR system.
TeleTech
Acquisition Of iCcare Limited [Top]
TeleTech announced that is has acquired iCcare Limited in
a $4 million purchase transaction. Through iCcare,
TeleTech will have the ability to provide voice and
Internet-enabled customer management solutions to its
Global 1000 client base from Asia, which is consistent
with TeleTech's key initiative to expand its reach
internationally.
LivePerson
Assists Web Sites [Top]
LivePerson assists Web sites of companies and institutions
in the education industry to better communicate with
users. LivePerson's Chat service enables online providers
of educational goods and services to communicate with
students, educators and other consumers. Clients range
from Web sites belonging to legacy test preparatory
services such as Kaplan's Kaptest, Kaplan College and
eScore, Princeton Review's Homeroom.com, as well as such
companies as Tutor.com and Achieva.com.
Envision
and Vectus Form Alliance [Top]
Envision Telephony and the Vectus Division of London
Bridge Group have formed an alliance. The alliance aims to
allow each sales force to provide both companies’
solutions and provide customers with a one stop shop for
CRM and contact center agent coaching solutions.
Telamon
TelAlert Wins Gold in Users Choice Awards [Top]
TelAlert received the Gold Award for Field Services
Solutions in the Second Annual Users Choice Awards.
Co-sponsored by Customer Support Management magazine and
RealMarket, the Users Choice Awards is the only such
competition in which CRM products are judged by end-users.
Witness
Named to INC. 500 Again [Top]
Witness announced that it has been named one of
America’s fastest growing companies by Inc. magazine for
the third consecutive year. The “INC. 500” is based on
the figures, revenue and growth of privately held
companies for the 1999 calendar year.
Magic
Reports Results [Top]
Magic Software reported results for the third quarter
2000. Total revenues for the third quarter were $25.46
million as compared to $16.41 million for the comparable
three-month period in 1999, an increase of 55.2% over last
year and a 26.9% increase over revenues posted in the
second quarter of 2000.
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