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RealMarket Live! - Webcasts ON DEMAND |
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"Complete Service Management: Beyond the Help Desk"
Today we look beyond the Help Desk and explore the evolution to complete service management. Join us as we discuss the trends, challenges, and strategies to maximizing your investment in service management. In addition, we will spend time discussing a real life example of a company that has made the move.
(Listen Now)
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Must-Hear for:
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Help Desk Managers, Contact Center Managers
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What you will learn:
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Which analytical capabilities contribute the most to an organization's success.
How to make technicians more productive so they can service more customers effectively.
How to track and manage service level agreements in order to exceed customer expectations.
How organizations efficiently deal with higher support levels demanded by remote and mobile workers.
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Featured Expert(s):
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Kelly Blice, Director, FrontRange Solutions
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Archive
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syndicate RealMarket Live! on your web site |
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FocalPoint Systems And The Lynx Group Sign Reseller Agreement
FocalPoint Systems and The Lynx Group have entered into a reseller agreement enabling The Lynx Group to market, sell and support software by FocalPoint. FocalPoint is a Web-based solution that enables corporate Call Centers to deliver key performance statistics to their customer service agent's desktops.
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Required Reading |
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Analyze That? Ensuring Data Quality for Successful CRM
Data quality is a critical issue that appears on the path to successful completion of all customer relationship management projects. You may think that you are familiar with your data files; however, you are only aware of a small fraction of the issues that have contaminated your data. Don't wait until the testing phase to discover that your data is not coming together as you had hoped.
more >>
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Archive of past Required Reading articles |
- TechExcel Launches CRM 5.0 - TechExcel CRM 5.0 is a high-end Customer Relationship Management software suite including marketing, sales, Web forms, professional service, . . . more >>
- Pivotal Acknowledges Receipt of Onyx Proposal - Pivotal confirmed that it has received an unsolicited acquisition proposal from Onyx Software. The Pivotal board of directors and its specia . . . more >>
- Oak Considers Pivotal Offers - Oak Investment Partners announced today that it believes that its current all-cash offer is superior to the unsolicited stock-for-stock prop . . . more >>
- General Orthodontic Selects Siebel CRM OnDemand - General Orthodontic is among the early adopters of Siebel Systems' new hosted offering, Siebel CRM OnDemand. After considering building its . . . more >>
- Rugby Football Union Selects Firstwave - Firstwave announced a new relationship with the Rugby Football Union (RFU), who has selected Firstwave to provide its sports-specific custom . . . more >>
- Convergys Signs Billing Contract with Satelindo - Convergys, provider of integrated billing, employee care, and customer care services, announced a contract to license Infinys to PT Satelit . . . more >>
- W3 Launches Prospect411 - W3 Data announced the availability of Prospect411, a new product that allows businesses to generate consumer and business leads. With appro . . . more >>
- Cyber Warrior With Fuze Software - Cyber Warrior announced that it had licensed Fuze software to affordably bring customer support to the next level for their Massive Multipla . . . more >>
- Rockwell FirstPoint Finishes Strong - Rockwell FirstPoint Contact announced it met its fourth quarter expectations with 4th quarter revenues of $33 million. Total revenue for Fi . . . more >>
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| Stock Index |
| RealMarket |
39.86
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-0.68%
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| Stock Index: | Tell me more |
| Dow Jones | 9,837.94 | -0.11% |
| Nasdaq | 1,967.35 | -0.29% |
| S&P 500 | 1,058.41 | -0.01% |
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| Amdocs | 24.68 | -0.8 |
| APAC | 2.61 | -0.04 |
| Applix | 3.67 | -0.05 |
| Apropos | 3.93 | -0.03 |
| Ask Jeeves | 19.6 | -0.08 |
| Aspect | 14.41 | -0.58 |
| Astea | 3.28 | -0.06 |
| ATG | 1.63 | 0.01 |
| AVAYA | 13.45 | 0.25 |
| Blue Martini | 5.19 | -0.07 |
| Broadvision | 5.08 | 0 |
| Chordiant | 4.15 | -0.13 |
| ClickSoftware | 4.01 | 0.11 |
| Convergys | 16.04 | -0.35 |
| Concerto | 11.96 | -0.04 |
| E.piphany | 8 | 0.01 |
| eGain | 3.12 | -0.23 |
| eLoyalty | 3.6 | 0 |
| Epicor | 11.03 | 0.82 |
| eOn | 2.739 | -0.081 |
| Firepond | 3.16 | 0.04 |
| FirstWave | 5.78 | 0.4 |
| Group 1 | 18.08 | -0.01 |
| HP | 22.35 | 0.08 |
| ICT Group | 14 | 0 |
| Interact Intell | 3.4 | 0.07 |
| Interv Brite | 10.45 | 0.01 |
| KANA | 3.2 | -0.15 |
| LivePerson | 5.6 | 0.4 |
| NCR | 35.96 | 0.38 |
| NICE | 24.94 | 0.08 |
| Onyx Software | 4.3 | -0.07 |
| Oracle | 12.57 | -0.2 |
| Pegasystems | 7.59 | -0.05 |
| PeopleSoft | 21.6 | -0.12 |
| Pivotal | 1.87 | -0.13 |
| Primus | 4.401 | -0.129 |
| Rainmaker | 1.29 | 0.1 |
| SAP | 38.7 | -0.28 |
| Selectica | 4.66 | 0.06 |
| Sento | 3.39 | 0 |
| ServiceWare | 0.59 | 0 |
| Siebel | 13.77 | 0.05 |
| Sitel | 2.02 | 0.02 |
| SPSS | 19.19 | -0.01 |
| SupportSoft | 12.81 | -0.25 |
| Sykes | 9.51 | -0.54 |
| Tekelec | 16.85 | -0.22 |
| Teletech | 9.379 | -0.071 |
| Verint | 22.05 | 0.18 |
| Vignette | 2.52 | -0.12 |
| ViryaNet | 6.25 | 0.48 |
| West Tel | 24.12 | -0.08 |
| Witness | 8.83 | -0.25 |
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| As of close
11/13/03
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RealMarket Resource Center |
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Resource
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Description
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Events:
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Call Center West -
Call Center West offers a comprehensive look at the trends, issues and technologies that will be at the vanguard of contact center growth for the next phase of market development. Learn about emerging technologies, management philosophies and development strategies that are leading the U.S. contact industry to growth, expansion and financial health. Register today!
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
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