November 14, 2002

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"How Does Customer Service See The Customer's World? Implications of Customer-Staff Perceptual Gaps"
by Michael Lowenstein - Customer Retention Associates

 
 

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Realizing the Potential of Customer Relationship Management to Drive Revenue and Growth: 4th Annual Executive Summit, West
January 12-16, 2002
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Other News

  • SYMON Appoints CEO
  • Edify Customer Receives Award

    • SYMON Appoints CEO [Top]
    SYMON announced the appointment of Charles H. Ansley as President and CEO of SYMON Communications, Inc. Mr. Ansley was no stranger to SYMON, having served on the Board of Directors and as a member of the Compensation Committee since 1997.



    Edify Customer Receives Award [Top]
    Edify announced that its customer RAC Motoring Services has received the sixth annual Kinetic Information Vision Award for its implementation of Edify's CRM platform. Working with Edify, RAC was able to build and deploy a customer interaction management system enhancing and improving its overall member experience.


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