November 14, 2001

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"Beyond CRM: The Critical Path to Successful Demand Chain Management"
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Other News

  • Outsourcing Contact Center Standardizes On NICE
  • Editions Lamy Integrates Siebel
  • Escalate Adds Muscle
  • Wingcast Selects KANA
  • SAS Helps Fingerhut

    • Outsourcing Contact Center Standardizes On NICE [Top]
    NICE Systems announced that Saint Petersburg Information Company, (SPIC), an outsourcing internet contact center, has implemented NICE's Customer Experience Management (CEM) solutions to increase its agents' effectiveness and productivity.



    Editions Lamy Integrates Siebel [Top]
    Jacada announced that Editions Lamy has utilized Jacada Integrator to provide integration between Siebel eBusiness Applications and its existing legacy applications containing account and customer information. Editions Lamy used Siebel Call Center, Siebel Systems' call center software solution, to transform their call center into a multichannel contact center.



    Escalate Adds Muscle [Top]
    Escalate and World Wrestling Federation Entertainment (WWF) announced the launch of an improved WWFShopZone.com, WWF's online store. Using Escalate Direct? and Escalate Order Manager? Commerce Edition, WWF aims to improve its web store's transaction capabilities, marketing tools and system performance.



    Wingcast Selects KANA [Top]
    Wingcast and QUALCOMM announced the selection of KANA Contact Center to provide multi-channel support and information services for Wingcast-equipped vehicles. KANA will enable Wingcast to offer features and conveniences to drivers.



    SAS Helps Fingerhut [Top]
    Fingerhut is saving millions of dollars in direct marketing costs using analytic software from SAS Institute to streamline catalog operations. SAS helped Fingerhut build a mail stream optimization engine that matches customers with appropriate catalogs, increasing the likelihood that offers result in sales and saving customers the aggravation of receiving unwanted offers.


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