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RealMarket Live! - Webcasts ON DEMAND |
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"Actionable Intelligence for a Smarter Enterprise"
Organizations have massive amounts of information available to them about customers, markets, personnel, and products. But, data alone has little business value. Join us as we explore how to uncover opportunities buried within your customer interactions and transform them into relevant, manageable intelligence for more informed decision making ... actionable intelligence. Actionable intelligence can enhance quality enterprise wide, optimizing performance and fueling profitability for your business.
(Listen Now)
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Must-Hear for:
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Contact center managers, VPs of customer service, Managers looking to improve contact center decision making.
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What you will learn:
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How good analytical practices and tools can improve decision making in the contact center.
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Featured Expert(s):
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Lou Boudreau, Chief Technology Officer, Verint Systems
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Archive
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syndicate RealMarket Live! on your web site |
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Sonant And Loquendo OEM Agreement
Sonant Corporation and Loquendo announced they have signed an OEM agreement whereby Loquendo speech technologies will be provided within Sonants ClientCall eCenter line of contact center automation products. Loquendos multilingual Text-To-Speech engine will be integrated with Sonants eCenter systems and will play a roll in optimizing the callers experience when using these systems.
EADS TELECOM Announces PointSpan M6550
EADS TELECOM North America announced the availability of PointSpan M6550, its Voice over IP (VoIP) and converged telecommunications platform. The addition of the PointSpan M6550 offering completes the general availability of the fully integrated PointSpan M6500 suite.
Symon Communications Beefs Up Sales & Marketing
Symon has strengthened the company's sales and marketing capabilities by appointing three positions. Those named include John P. Mastrangeli, senior vice president of sales; Mike Neal, senior vice president of Symon and general manager of TargetVision division; and Todd Fleming, vice president of marketing and business development.
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Required Reading |
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Gain the Knowledge Management Edge
Effectively implementing knowledge management means changing the old paradigms. No one argues that deploying knowledge management to your customer front line - both the contact center and online -- can give your company an edge by significantly improving customer service, reducing cost and increasing revenues? So if everyone agrees, why isn't every contact center implementing knowledge management in their operation today? The reason is simple: Leveraging knowledge management is easier said than done, and even when companies do understand its complexity and value, they often don't truly leverage their investment.
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Archive of past Required Reading articles |
- Onyx Software to make rival bid for Pivotal - Onyx said it is offering to buy Pivotal for $2.25 a share, topping a bid for the maker of customer relationship management software from Oak . . . more >>
- eGain Gains Momentum in the Outsourcer Market - A group of outsourcers have implemented eGain Service 6 because of the multi-tenancy features that allow outsourcers to serve multiple clien . . . more >>
- GWI Adds Customization and Flexibility with New Release - GWI Software has released c.Support(r) 2.5 for Microsoft Windows which includes easier navigation, custom views, and enhanced end-user search . . . more >>
- PeopleSoft Ships EnterpriseOne CRM 8.9 - The new release offers enhanced functionality for global deployments including support for 5 additional languages and multi-currency support . . . more >>
- eOn Reports Third Consecutive Quarter of Profitability - eOn Communications announced that first quarter fiscal 2004 revenue and earnings will be in line with guidance the Company previously announ . . . more >>
- NetSuite Attracts salesforce.com Customers - NetSuite announced that RS Software, a 350-employee, multi-national software company has standardized its entire business operation -- from . . . more >>
- Coasin Partners with Control-F1 - Control-F1 announced that Coasin, a technology consulting company, has deployed CF1-LIVE! for its enterprise support operation in Chile. Co . . . more >>
- Frost & Sullivan Ranks Siebel Leader in Asia Pacific and Japan - The firm's latest industry research reveals that Siebel Systems has extended its lead over its regional competitors with almost twice the ma . . . more >>
- CentrPort Unveils Quick-Start Program - CentrPort announced that it is offering an eight-week Quick-Start Dialogue Marketing pilot program to help financial services companies laun . . . more >>
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| APAC | 2.65 | 0 |
| Applix | 3.72 | 0.1 |
| Apropos | 3.96 | 0.06 |
| Ask Jeeves | 19.68 | 1.3 |
| Aspect | 14.99 | 0.98 |
| Astea | 3.34 | 0.24 |
| ATG | 1.62 | -0.19 |
| AVAYA | 13.2 | 0.24 |
| Blue Martini | 5.26 | 0.05 |
| Broadvision | 5.08 | 0.05 |
| Chordiant | 4.28 | -0.12 |
| ClickSoftware | 3.9 | 0.5 |
| Convergys | 16.39 | 0.51 |
| Concerto | 12 | 0.02 |
| E.piphany | 7.97 | 0.7 |
| eGain | 3.35 | 0.52 |
| eLoyalty | 3.6 | 0.1 |
| Epicor | 10.21 | 0.04 |
| eOn | 2.82 | 0.04 |
| Firepond | 3.12 | -0.01 |
| FirstWave | 5.381 | -0.019 |
| Group 1 | 18.09 | 0.09 |
| HP | 22.27 | 0.12 |
| ICT Group | 14 | 0.39 |
| Interact Intell | 3.33 | -0.07 |
| Interv Brite | 10.44 | 0.39 |
| KANA | 3.35 | 0.13 |
| LivePerson | 5.2 | -0.14 |
| NCR | 35.58 | 0.73 |
| NICE | 24.861 | 1.361 |
| Onyx Software | 4.37 | -0.36 |
| Oracle | 12.77 | 0.23 |
| Pegasystems | 7.64 | -0.18 |
| PeopleSoft | 21.72 | 0.1 |
| Pivotal | 2 | 0.24 |
| Primus | 4.53 | 0.08 |
| Rainmaker | 1.19 | 0.08 |
| SAP | 38.98 | 1.23 |
| Selectica | 4.6 | 0.05 |
| Sento | 3.39 | -0.06 |
| ServiceWare | 0.59 | -0.01 |
| Siebel | 13.72 | 0.55 |
| Sitel | 2 | 0.02 |
| SPSS | 19.201 | 0.931 |
| SupportSoft | 13.06 | 1.33 |
| Sykes | 10.049 | 0.649 |
| Tekelec | 17.07 | 0.63 |
| Teletech | 9.45 | 0.15 |
| Verint | 21.87 | 0.12 |
| Vignette | 2.64 | 0.13 |
| ViryaNet | 5.77 | -0.68 |
| West Tel | 24.2 | 0.64 |
| Witness | 9.079 | 0.229 |
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| As of close
11/12/03
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