November 13, 2002

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Other News

  • Genesys And SAP Align
  • eircom Implements Amdocs
  • Sri Lanka Telecom Selects Convergys

    • Genesys And SAP Align [Top]
    Genesys announced that they have formed a cooperative support agreement with SAP AG designed to simplify implementation and ongoing technical assistance for joint customers. The alliance is designed to increase customer satisfaction and value by delivering improved technical support in combined Genesys contact center and mySAP Customer Relationship Management solution environments.



    eircom Implements Amdocs [Top]
    Amdocs announced that eircom has implemented Amdocs Order Management for its corporate business customers. Amdocs Order Management enables eircom to integrate its previous standalone ordering support systems, improving the order and fulfillment process with decreased delivery and operational costs.



    Sri Lanka Telecom Selects Convergys [Top]
    Convergys announced a billing and customer care contract with Sri Lanka Telecom. The national carrier licensed Convergys' Geneva software to support all of the operator's wireline voice, data, IP, and ADSL offerings. Additionally, the Geneva deployment will provide the company with Web self-care and provisioning and work order, plant, workflow, and inventory management capabilities.


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