November 13, 2001

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Other News

  • Starwood Hotels & Resorts Implements Witness
  • Surrey Sports Selects Aspect
  • Ingenix Services Implements Siebel
  • SITEL Partners In Mobile Connectivity Technology
  • Syntellect Announces Million Dollar Order
  • Ask Jeeves Voted Best Search Engine In UK

    • Starwood Hotels & Resorts Implements Witness [Top]
    Witness Systems announced that Starwood Hotels & Resorts Worldwide has implemented its eQuality software to enhance the quality of customer interactions and improve key performance metrics in its customer contact centers in the United States and abroad. Starwood is installing Witness Systems' eQuality Balance, a patented voice and data recording solution, and eQuality Evaluation, a customized agent performance evaluation product, in four U.S.-based contact centers, as well as one in Ireland.



    Surrey Sports Selects Aspect [Top]
    Aspect Communications announced that Surrey Sports Direct, part of the Sky-owned Sports Internet Group, has chosen the Aspect Contact Server for its Harrogate-based contact center operation in England. The Aspect solution will enable Surrey Sports to handle customer contacts via phone or e-mail to improve the productivity of customer service representatives (CSRs) and enhance the service experience.



    Ingenix Services Implements Siebel [Top]
    Siebel Systems announced that Ingenix Pharmaceutical Services will standardize its clinical trial management procedures on Siebel eClinical. The global Clinical Research Division of Ingenix Pharmaceutical Services selected Siebel Systems to provide an eBusiness solution that supports clinical trial initiation and study management.



    SITEL Partners In Mobile Connectivity Technology [Top]
    SITEL and Context Connect announced a teaming agreement which provides for joint marketing of CCI's patent pending wireless communication device directory services solution and SITEL's customer support services. The agreement extends CCI's market reach by leveraging SITEL's presence, and further underscores SITEL's ongoing commitment to delivering contact center solutions to the telecommunications sector.



    Syntellect Announces Million Dollar Order [Top]
    Syntellect announced that it received an order for a million dollars in licenses and services from one of the largest refiners and marketers of petroleum products in the world. This order is to implement a speech-enabled Vista Interactive Media Response (IMR) solution.



    Ask Jeeves Voted Best Search Engine In UK [Top]
    Ask Jeeves announced that it has been voted Best Search Engine at the Future UK Internet Awards 2001. Since its launch in the UK in February 2000, Ask Jeeves has ascended to seventh position on the list of top ten UK sites.


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