November 13, 2000

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Q: Why do knowledge management projects generate resistance among the project teams?
Answer

Peter Dorfman
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Establish Your Support Center’s Requirements [for supporting the new system] … If you know what it takes to provide quality service to your customers on your organization’s products and services, then you know what your requirements are.”
- Stop Being a Victim, by Char LaBounty

 


Other News


Control-F1 Appoints Craig Goldman [Top]
Control-F1 announces the addition of Craig D. Goldman to its Board of Directors. Goldman is President and CEO of Cyber Consulting Services Corporation, a business and technology consulting firm.


TeleSpectrum With Knowledge Networks [Top]
TeleSpectrum announced that it has signed a new contract with Knowledge Networks consumer market research and public opinion polling, to provide customer care and email processing in support of Knowledge Networks' services. These services will be provided through TeleSpectrum's ChannelCare division which offers CRM solutions.



NetManage Hires VP [Top]
NetManage announced the appointment of Bertram W. Rankin as VP of Marketing. Reporting directly to Zvi Alon, Rankin will oversee all marketing operations for NetManage.


ThinkBox Enhances Programs With !hey [Top]
!hey announced that its !heycentersm chat technology is helping ThinkBox deliver customer service and support over the Web. ThinkBox creates learning playgrounds on the Internet where children can learn, play and grow.



BroadVision Establishes Japanese Subsidiary [Top]
BroadVision announced that it has established a Japanese subsidiary, Nihon BroadVision K.K. BroadVision opened a Japanese branch in August of 1996 and chose to establish a Japanese subsidiary in August of this year to expand business in Japan.



Ask Jeeves Has New CMO [Top]
Ask Jeeves announced that Nasir Wajihuddin will become CMO of the Company. Wajihuddin brings 10 years of marketing and branding experience to Ask Jeeves that spans Champion, Nabisco, M&M Mars and Monitor.



Scottrade Chooses Datawatch [Top]
Datawatch announced that Scottrade has selected the Monarch/ES enterprise reporting suite for its report distribution and business intelligence needs. Scottrade will use Monarch/ES Report Portal to index and archive broker, sales, finance and accounting reports into an enterprise report warehouse.



Aegis Reports Results [Top]
Aegis reported results for the quarter and results for the nine months ended September 30, 2000. Total revenues generated during the quarter ended September 30, 2000 were $74.1 million as compared to $61.1 million in the third quarter a year ago, an increase of $13.0 million, or 21%.


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