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| Q: Why
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Peter Dorfman
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Establish Your Support Center’s
Requirements [for supporting the new system] … If you know what
it takes to provide quality service to your customers on your
organization’s products and services, then you know what your
requirements are.”
- Stop Being a Victim, by Char LaBounty
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Control-F1
Appoints Craig Goldman [Top]
Control-F1 announces the addition of Craig D. Goldman to
its Board of Directors. Goldman is President and CEO of
Cyber Consulting Services Corporation, a business and
technology consulting firm.
TeleSpectrum
With Knowledge Networks [Top]
TeleSpectrum announced that it has signed a new contract
with Knowledge Networks consumer market research and
public opinion polling, to provide customer care and email
processing in support of Knowledge Networks' services.
These services will be provided through TeleSpectrum's
ChannelCare division which offers CRM solutions.
NetManage
Hires VP [Top]
NetManage announced the appointment of Bertram W. Rankin
as VP of Marketing. Reporting directly to Zvi Alon, Rankin
will oversee all marketing operations for NetManage.
ThinkBox
Enhances Programs With !hey [Top]
!hey announced that its !heycentersm chat technology is
helping ThinkBox deliver customer service and support over
the Web. ThinkBox creates learning playgrounds on the
Internet where children can learn, play and grow.
BroadVision
Establishes Japanese Subsidiary [Top]
BroadVision announced that it has established a Japanese
subsidiary, Nihon BroadVision K.K. BroadVision opened a
Japanese branch in August of 1996 and chose to establish a
Japanese subsidiary in August of this year to expand
business in Japan.
Ask
Jeeves Has New CMO [Top]
Ask Jeeves announced that Nasir Wajihuddin will become CMO
of the Company. Wajihuddin brings 10 years of marketing
and branding experience to Ask Jeeves that spans Champion,
Nabisco, M&M Mars and Monitor.
Scottrade
Chooses Datawatch [Top]
Datawatch announced that Scottrade has selected the
Monarch/ES enterprise reporting suite for its report
distribution and business intelligence needs. Scottrade
will use Monarch/ES Report Portal to index and archive
broker, sales, finance and accounting reports into an
enterprise report warehouse.
Aegis
Reports Results [Top]
Aegis reported results for the quarter and results for the
nine months ended September 30, 2000. Total revenues
generated during the quarter ended September 30, 2000 were
$74.1 million as compared to $61.1 million in the third
quarter a year ago, an increase of $13.0 million, or 21%.
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