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		"Opportunity Knocks: Creating & Capturing Sales and Marketing Opportunities"    Want to know how to manage customer and sales information by streamlining sales processes and executing high value marketing campaigns? Listen to a case study on the benefits of an integrated CRM strategy and learn how GoldMine has helped thousands of organizations. (Listen Now)   Must-Hear for:    Sales Managers, CRM Executives What you will learn:    How to improve customer service with a better understanding of how customers want to interact. How to get quick ROI from your CRM investment. What key management reports make the difference. Featured Expert(s):    Eric Vaughn, Industry Manager, FrontRange Solutions
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ViryaNet Completes Private Placement of $2.2M
The company has signed definitive agreements for a private placement of the Company's Ordinary Shares with Vertex Venture Capital Israel and FBR Infinity Venture Fund, as well as with a group of private investors. The closing of this investment is subject to the Company's shareholders' approval as presented in Item 6 of the Company's recent proxy filing for its annual shareholders' meeting scheduled for November 26, 2003.

Intellilink Solutions Brings The Knowledge Worker Into Focus
Intellilink Solutions announced its exclusive focus on the “knowledge worker enterprise.” Intellilink defines knowledge workers as the employees and consultants of service organizations, from internal IT departments to external consultants – that work on projects and apply specialized knowledge to create the deliverables that ultimately translate into an organization’s value. Intellilink helps customers select and deploy the appropriate solutions to automate and manage the knowledge worker enterprise, and achieve tangible business benefits.

SITEL Closes up Shop in Texas
After seven years of operation, outsourcing teleservices firm Sitel is closing its Texas call center on Dec. 30, leaving 300 workers without jobs. Regional officials speculated that Sitel was closing the center because of loss of business as a result of the national do-not-call registry. SITEL said the registry had nothing to do with Sitel leaving the area.

			Required Reading
		Get Sales Chiefs on Your Side    Field sales reps can make or break the success of a CRM sales suite, but sales managers may be even more important. As manager and coach, sales managers dole out territory assignments and ensure that reps meet objectives. To be at peak performance, sales managers need constant information on sales activity and progress. Read more of this excerpt from Michael Gentle's CRM Project management Handbook. more >>
Archive of past Required Reading articles

• NorthStar Utlizes Siebel CRM OnDemand - Siebel Systems announced that NorthStar, a provider of wealth and asset management solutions to the financial services industry, is using S . . . more >>
• ClickSoftware Delivers Field Service Optimization to Telstra - What is believed to be the largest deployment of a service optimization solution in the world, including optimized service scheduling, workf . . . more >>
• Salesforce.com Signs AMD - AMD has agreed to buy Salesforce's set of customer service, sales and marketing applications to outfit 800 employees. The company was unwil . . . more >>
• eOn Announces Plans to Acquire Korean Call Center Solution - eOn has entered into a commitment letter which outlines the terms in which eOn will acquire NeoMecca Incorporated, a provider of contact cen . . . more >>
• M-Tech and ILANTUS Partner - M-Tech has teamed up with ILANTUS Technologies, a provider of provisioning services to offer M-Tech’s identity management solutions and con . . . more >>
• Clinitrac Engages Dendrite For a Global Clinical Trial - Clinitrac, a Stockholm, Sweden-based developer of wireless patient diaries, has selected Dendrite Clinical to provide telephone support for . . . more >>
• Gartner Report Finds GMT Planet Highest in User Satisfaction - Gartner's newest research report on workforce management in contact centers includes the finding that GMT Planet users reported the highest . . . more >>
• Aberdeen: A Wide Range of Enterprise Solutions - A new Aberdeen report indicates that Services Execution and Control (SEC) solutions are increasingly important for maintaining stability and . . . more >>
• Sant Teams Up with Microsoft for Proposal Accelerator - Sant is working with Microsoft to develop the Solution Accelerator for Proposals and is teaching Microsoft industry partners and customers h . . . more >>

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Amdocs	24.75	-0.25
APAC	2.65	0.08
Applix	3.62	-0.09
Apropos	3.95	-0.04
Ask Jeeves	18.38	-0.03
Aspect	14.08	0.54
Astea	3.1	0.06
ATG	1.81	-0.04
AVAYA	12.93	0.22
Blue Martini	5.209	-0.061
Broadvision	5.03	-0.07
Chordiant	4.4	-0.05
ClickSoftware	3.4	-0.04
Convergys	15.88	-0.01
Concerto	11.98	-0.01
E.piphany	7.27	-0.24
eGain	2.83	-0.32
eLoyalty	3.5	0.03
Epicor	10.17	-0.4
eOn	2.78	-0.27
Firepond	3.13	0
FirstWave	5.4	-0.09
Group 1	18	0.04
HP	22.14	0.13
ICT Group	13.61	0.26
Interact Intell	3.4	0.04
Interv Brite	10.05	-0.4
KANA	3.22	-0.04
LivePerson	5.34	-0.21
NCR	34.82	0.18
NICE	23.5	-0.75
Onyx Software	4.73	-0.03
Oracle	12.54	-0.03
Pegasystems	7.82	-0.06
PeopleSoft	21.62	-0.43
Pivotal	1.76	-0.01
Primus	4.45	-0.04
Rainmaker	1.11	-0.07
SAP	37.75	-0.31
Selectica	4.55	-0.04
Sento	3.45	0
ServiceWare	0.6	-0.05
Siebel	13.17	-0.25
Sitel	1.98	-0.02
SPSS	18.27	-0.13
SupportSoft	11.73	0.18
Sykes	9.4	0.15
Tekelec	16.44	-0.32
Teletech	9.3	-0.29
Verint	21.75	-0.1
Vignette	2.51	-0.06
ViryaNet	6.45	-0.49
West Tel	23.56	-0.28
Witness	8.85	-0.05
As of close 11/11/03