| |
|
|
| | | |
RealMarket Live! - Webcasts ON DEMAND |
|
 |
|
 |
|
"Complete Service Management: Beyond the Help Desk"
Today we look beyond the Help Desk and explore the evolution to complete service management. Join us as we discuss the trends, challenges, and strategies to maximizing your investment in service management. In addition, we will spend time discussing a real life example of a company that has made the move.
(Listen Now)
|
Must-Hear for:
|
Help Desk Managers, Contact Center Managers
|
|
What you will learn:
|
Which analytical capabilities contribute the most to an organization's success. How to make technicians more productive so they can service more customers effectively. How to track and manage service level agreements in order to exceed customer expectations. How organizations efficiently deal with higher support levels demanded by remote and mobile workers.
|
|
Featured Expert(s):
|
Kelly Blice, Director, FrontRange Solutions
|
| |
Archive
| |
|
syndicate RealMarket Live! on your web site |
|
| |
Kensington Mortgages Selects MicroStrategy
MicroStrategy announced that London-based Kensington Mortgages has chosen the MicroStrategy Business Intelligence Platform(tm). Kensington Mortgages is a UK specialist mortgage lender providing mortgages to borrowers who generally do not conform to the underwriting criteria of traditional suppliers of mortgages in the UK. Approximately 150 employees across five UK-based underwriting centers will use the MicroStrategy platform to perform near real-time analyses against a SQL Server® data warehouse containing nearly 100,000 mortgage applications.
FMC's Extends Vignette Implementation
Vignette announced that FMC completed the simultaneous deployment of three additional Web sites to address specific business needs, including lead generation, marketing, customer service, online ordering, customer education and the delivery of localized information. Prior to the implementation of Vignette for the FMC web sites, finding product information online was cumbersome and difficult.
| | | |
Required Reading |
|
|
| |
|
Getting Started with CRM
Many businesses have started on the CRM journey but there are parts of the organization that still remain untouched. How do these parts of the organization start CRM? The lack of clarity to what CRM actually means to different people leads to even more problems for our new beginner. Different parts of an organization realize they should be customer centric, but all the resources and knowledge have been drawn into areas over which they have had little influence.
more >>
| |
|
Archive of past Required Reading articles |
- edocs Announces Customer Care Suite for Telco - edocs introduced a new customer-care suite specifically for telco. Some of the key capabilities in the new suite include service and order m . . . more >>
- Unipress Announces Footprints for DB2 - UniPress Software announced a new version of its FootPrints software specifically designed to optimize the performance, reliability, and sca . . . more >>
- HigherGround Announces Fusion Series 7 - HigherGround introduced its Fusion Series 7 at the Society of Telecommunications Consultants Fall Conference. HigherGround's Fusion Series 7 . . . more >>
- Reynolds and Reynolds Creates Loyalty Solutions Group - Reynolds and Reynolds announced the creation of a new Loyalty Solutions Group focused on providing automotive retailers with a suite of solu . . . more >>
- Walker Releases Telecom Study - The telecom industry's lack of customer focus and missteps in after-sales support come at a bad time when there are new, consumer-friendly f . . . more >>
- Shoppers Looking Online for Support - With the biggest shopping season of the year right around the corner, retailers can expect more customers turning to online channels for ser . . . more >>
- Merced Systems Implements Siebel OnDemand - Siebel Systems announced that Merced Systems, a developer of performance management software for contact centers and related back-office app . . . more >>
- Courion and Control-f1 Partner - Courion and Control-F1 announced a partnership to offer Courion’s Identity Management Suite™ customers more options for a smooth migration p . . . more >>
- Union Bank of CA Expands ClarifyCRM Installation - Amdocs announced that Union Bank of California has expanded its Amdocs ClarifyCRM deployment across its commercial call centers and the cons . . . more >>
- TeleTech Awarded Contract With Circuit City - TeleTech Holdings announced a contract with Circuit City Stores to provide customer service, sales, warranty and private label credit card s . . . more >>
- ATG Powers Launch of Freeman Online - ATG announced that The Freeman Companies, a full service contractor in North America for expositions, conventions, corporate and special eve . . . more >>
- NICE Lauded in Asia Pacific - NICE Systems announced that it has been awarded the "Frost and Sullivan 2002 Market Engineering Leadership Award in the Total Asia Pacific C . . . more >>
|
| Stock Index |
| RealMarket |
39.13
|
-0.85%
|
| Stock Index: | Tell me more |
| Dow Jones | 9,756.53 | -0.55% |
| Nasdaq | 1,941.64 | -1.50% |
| S&P 500 | 1,047.11 | -0.58% |
|
| Amdocs | 25 | -0.13 |
| APAC | 2.57 | -0.08 |
| Applix | 3.71 | -0.62 |
| Apropos | 3.99 | 0.26 |
| Ask Jeeves | 18.41 | -0.95 |
| Aspect | 13.54 | -0.46 |
| Astea | 3.04 | 0.04 |
| ATG | 1.85 | -0.01 |
| AVAYA | 12.71 | -0.51 |
| Blue Martini | 5.27 | -0.13 |
| Broadvision | 5.1 | 0 |
| Chordiant | 4.45 | -0.05 |
| ClickSoftware | 3.44 | -0.06 |
| Convergys | 15.89 | -0.07 |
| Concerto | 11.99 | 0.01 |
| E.piphany | 7.51 | 0.12 |
| eGain | 3.2 | 0 |
| eLoyalty | 3.47 | -0.08 |
| Epicor | 10.57 | -0.22 |
| eOn | 3.05 | 0.6 |
| Firepond | 3.13 | -0.01 |
| FirstWave | 5.49 | -0.15 |
| Group 1 | 17.96 | -0.09 |
| HP | 22.01 | -0.99 |
| ICT Group | 13.35 | -0.47 |
| Interact Intell | 3.36 | 0.01 |
| Interv Brite | 10.45 | -0.45 |
| KANA | 3.26 | -0.08 |
| LivePerson | 5.55 | -0.25 |
| NCR | 34.64 | -1.13 |
| NICE | 24.249 | -0.431 |
| Onyx Software | 4.76 | -0.09 |
| Oracle | 12.57 | 0.11 |
| Pegasystems | 7.88 | -0.06 |
| PeopleSoft | 22.05 | -0.3 |
| Pivotal | 1.77 | 0.01 |
| Primus | 4.49 | 0 |
| Rainmaker | 1.18 | 0.05 |
| SAP | 38.06 | -0.57 |
| Selectica | 4.59 | 0.14 |
| Sento | 3.45 | -0.02 |
| ServiceWare | 0.65 | 0 |
| Siebel | 13.42 | -0.16 |
| Sitel | 2 | 0.13 |
| SPSS | 18.4 | -0.61 |
| SupportSoft | 11.551 | -0.639 |
| Sykes | 9.25 | -0.23 |
| Tekelec | 16.76 | 0.11 |
| Teletech | 9.59 | 1.22 |
| Verint | 21.85 | -0.3 |
| Vignette | 2.57 | -0.06 |
| ViryaNet | 6.94 | 0.23 |
| West Tel | 23.84 | -0.51 |
| Witness | 8.9 | 0.11 |
 |
| As of close
11/10/03
|
|
| |
|
|
RealMarket Resource Center |
|
|
Resource
|
Description
|
Events:
|
Call Center West -
Call Center West offers a comprehensive look at the trends, issues and technologies that will be at the vanguard of contact center growth for the next phase of market development. Learn about emerging technologies, management philosophies and development strategies that are leading the U.S. contact industry to growth, expansion and financial health. Register today!
more >>
|
|
Training:
|
Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group’s live training with the convenience of the Web . . .
more >>
|
|
Suppliers:
|
CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
|
|
Evaluate:
|
The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
|
|
Career:
|
Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
|
|
Other:
|
Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
|
|
| |
|
| |
