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RealMarket Live! - Webcasts ON DEMAND |
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"Complete Service Management: Beyond the Help Desk"
Today we look beyond the Help Desk and explore the evolution to complete service management. Join us as we discuss the trends, challenges, and strategies to maximizing your investment in service management. In addition, we will spend time discussing a real life example of a company that has made the move.
(Listen Now)
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Must-Hear for:
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Help Desk Managers, Contact Center Managers
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What you will learn:
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Which analytical capabilities contribute the most to an organization's success. How to make technicians more productive so they can service more customers effectively. How to track and manage service level agreements in order to exceed customer expectations. How organizations efficiently deal with higher support levels demanded by remote and mobile workers.
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Featured Expert(s):
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Kelly Blice, Director, FrontRange Solutions
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Archive
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syndicate RealMarket Live! on your web site |
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Tomkins With Hyperion
Tomkins plans to streamline its financial reporting and consolidation capabilities through the purchase of technology solutions from Hyperion. Tomkins needed to improve access to core, centrally held financial data as well as reduce the overhead involved in supporting two different reporting systems.
AutoOne With Mercury Interactive
AutoOne Insurance, a Limited Assignment Distribution (LAD) service provider to New York's automobile insurance companies is using Mercury Quality Center and Mercury Performance Center to roll out their business applications used for generating and managing hundreds of thousands of customer insurance policies.
ICICI Infotech Signs Software Works
ICICI Infotech has signed a partnership agreement with Greenville-based, Software Works (SWI). SWI will deliver enterprise level services, ranging from Installations to Implementation and Support, for ICICI Infotech’s ORION application.
Harrell Companies Selects Reynolds And Reynolds
The Reynolds and Reynolds Company announced that The Harrell Companies’ eight-automobile dealership consortium will be converted to the latest in integrated automotive Internet services and support, Reynolds Web Solutions. Reynolds Web Solutions combines online sales technology and Web services with best-in-class Internet process and sales leads management training.
Harrell Companies Selects Reynolds And Reynolds
The Reynolds and Reynolds Company announced that The Harrell Companies’ eight-automobile dealership consortium will be converted to the latest in integrated automotive Internet services and support, Reynolds Web Solutions. Reynolds Web Solutions combines online sales technology and Web services with best-in-class Internet process and sales leads management training.
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Required Reading |
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Content Integration: Unlock the Silos of Information
Having content stores scattered across an enterprise can prevent a company from finding and using data efficiently. Legacy content stores in proprietary formats are hard to reuse and make available to newer applications. Yet having related information such as customer records, product documentation and transaction data accessible in one place can help organizations gather research, serve customers well and avoid duplication of data and work.
more >>
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Archive of past Required Reading articles |
- Colleges Deploy PeopleSoft - PeopleSoft announced that more than 30 higher education institutions have deployed PeopleSoft's Enterprise Campus Solutions within the past . . . more >>
- SpinnakerPro Helps Marketers With EU Directives - Narragansett Technologies announced the availability of SpinnakerPro, a marketing automation software product that can help Marketers comply . . . more >>
- Interactive Intelligence Upgrades Software - Interactive Intelligence has released a major upgrade to Communite, its communications software for enterprises and service providers of all . . . more >>
- Financial Services Company Selects Blockade - Blockade Systems has contracted with a Major US Financial Services Company to provide the ManageID Suite, an identity management, provisioni . . . more >>
- Marketing Veterans Launch New Media Group - A team of senior marketing executives have launched a new media group that is designed to provide corporate marketing officers the insight, . . . more >>
- SYWARE SMS Messaging - SYWARE announced that Visual CE will add support for SMS messaging. This means mobile professionals can use Pocket PC or Pocket PC Phone Edi . . . more >>
- Avaya Sells Connectivity Solutions - Avaya said it has agreed to sell its Connectivity Solutions business to CommScope. Under the terms of the agreement, Avaya will receive a pu . . . more >>
- Acquity Forecasts Growth in Online Sales - Acquity Group forecasts that U.S. holiday shoppers will spend $17 billion in online purchases this year (excluding travel), up 24% from the . . . more >>
- DataProse With Exstream Software - Exstream Software announced that DataProse is using its Dialogue software to meet customer demands for faster turnaround. Dialogue is making . . . more >>
- J.B. Hanauer Selects Scherrer Web Ally - J.B. HANAUER has selected Web Ally as its front office, enterprise customer relationship management (eCRM) and broker productivity desktop p . . . more >>
- Ascential Software Helps MicroStrategy - Ascential Software announced that MicroStrategy has selected Ascential DataStage to help deliver transparency to all aspects of business per . . . more >>
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| Interact Intell | 3.35 | 0 |
| Interv Brite | 10.9 | 0.03 |
| KANA | 3.34 | 0.04 |
| LivePerson | 5.8 | 0 |
| NCR | 35.77 | -0.43 |
| NICE | 24.68 | -0.31 |
| Onyx Software | 4.85 | -0.01 |
| Oracle | 12.46 | -0.24 |
| Pegasystems | 7.94 | -0.09 |
| PeopleSoft | 22.35 | 0.27 |
| Pivotal | 1.76 | -0.01 |
| Primus | 4.49 | 0.44 |
| Rainmaker | 1.13 | -0.05 |
| SAP | 38.63 | 0.33 |
| Selectica | 4.45 | -0.1 |
| Sento | 3.47 | 0.12 |
| ServiceWare | 0.65 | -0.03 |
| Siebel | 13.58 | -0.2 |
| Sitel | 1.87 | -0.02 |
| SPSS | 19.01 | 0.09 |
| SupportSoft | 12.19 | -0.19 |
| Sykes | 9.48 | 0.04 |
| Tekelec | 16.65 | -0.25 |
| Teletech | 8.37 | 0.36 |
| Verint | 22.15 | 0.2 |
| Vignette | 2.63 | -0.05 |
| ViryaNet | 6.71 | -0.11 |
| West Tel | 24.35 | 0.54 |
| Witness | 8.79 | -0.02 |
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| As of close
11/07/03
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