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| Q: What
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Beth Eisenfeld
Gartner Group |
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January 29-31, 2002
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“The first part of change
management is having active participation in all aspects of the
applications, hardware/ software and operational development and
deployment. The second part of change management is to understand
that anything going into the IT Enterprise that the organization
is going to expect you to support, you’ve got to be involved
with.”
- Stop Being a Victim, by Char LaBounty
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Magic
Software Signs Deal with Athlon [Top]
Magic Software announced that it has signed a contract
with the Athlon Groep which operates auto leasing and
rental agencies, car dealerships and body shops. Under the
terms of the contract, Athlon will license Magic’s
RentPro car rental management system.
Envision
and TriVium Announce Agreement [Top]
Envision and TriVium announced a partnership aimed at
helping customer-centric organizations to maximize both
the financial and intrinsic value of their CRM and contact
center technology. Envision’s Click2Coach solution
provides a coaching approach and integrates it with
monitoring technology. TriVium's SimpleRM delivers eCRM
solutions for mid-sized companies.
Youbet.com
Selects BroadVision [Top]
Youbet.com announced that it has selected BroadVision
One-To-One Enterprise as the technology foundation for
both its online sports-related product and its Web-based
horse racing service. Youbet.com utilizes One-To-One
Enterprise to provide content management and
personalization for its wagering, and points and prizes
online offerings.
TidePoint
Integrates Netegrity [Top]
TidePoint announced the selection of Netegrity's
SiteMinder platform for managing and enforcing access
control to TidePoint's infrastructure services. By
integrating the SiteMinder platform with its Eclipse
infrastructure services and Business Partner
Infrastructure, TidePoint provides privilege-based access
to its services interface management portal.
Acxiom
Chooses Torrent [Top]
Torrent announced that Acxiom plans to utilize Torrent's
product Orchestrate as a technology component of Acxiom's
Customer Data Integration delivery infrastructure.
Orchestrate enables companies to create, deploy and manage
solutions for analyzing clickstream and transaction data.
Following integration, the resulting infrastructure aims
to enable Acxiom to improve its CDI process, improving
Acxiom's delivery performance.
ClientLogic
Acquisition Sustains Growth [Top]
ClientLogic has acquired the TeleServices division of
Associates Commerce Solutions. The Associates received
ClientLogic equity as payment for the TeleServices
business. ClientLogic will assume operational
responsibility for the call center. TeleServices division
will assume the ClientLogic name and branding.
Everest
Connects With ViryaNet [Top]
ViryaNet announced that Everest Connections has selected
ViryaNet's Service Hub. With Service Hub, Everest will
automate and manage the activities of its growing mobile
workforce, including employees and outside consultants.
Encanto
Using NewWorld Solution [Top]
NewWorld and Encanto announced that Encanto has launched
an e-marketing campaign using NewWorld Commerce's NewWorld
Direct solution. Encanto's e-marketing campaign is focused
on its RentableApps, a Web-based suite of business
applications hosted by Encanto for use by small and
medium-sized businesses on an 'as needed' basis without
the requirement for investment in hardware, software or
more staff.
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