November 10, 2000

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Experts Corner
Q: What are the four major tools used to develop CRM economic justifications?
Answer

Beth Eisenfeld
Gartner Group
 
Required Reading

"Follow Every Move They Make: Learn How to Stick to Your Customer Like Glue"
by Bill Bostridge - Vice President of Sales, Swallow Information Systems

 
 

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Influent - The Executive Summit
January 29-31, 2002

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Client Support Specialist
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“The first part of change management is having active participation in all aspects of the applications, hardware/ software and operational development and deployment. The second part of change management is to understand that anything going into the IT Enterprise that the organization is going to expect you to support, you’ve got to be involved with.”
- Stop Being a Victim, by Char LaBounty

 


Other News


Magic Software Signs Deal with Athlon [Top]
Magic Software announced that it has signed a contract with the Athlon Groep which operates auto leasing and rental agencies, car dealerships and body shops. Under the terms of the contract, Athlon will license Magic’s RentPro car rental management system.



Envision and TriVium Announce Agreement [Top]
Envision and TriVium announced a partnership aimed at helping customer-centric organizations to maximize both the financial and intrinsic value of their CRM and contact center technology. Envision’s Click2Coach solution provides a coaching approach and integrates it with monitoring technology. TriVium's SimpleRM delivers eCRM solutions for mid-sized companies.



Youbet.com Selects BroadVision [Top]
Youbet.com announced that it has selected BroadVision One-To-One Enterprise as the technology foundation for both its online sports-related product and its Web-based horse racing service. Youbet.com utilizes One-To-One Enterprise to provide content management and personalization for its wagering, and points and prizes online offerings.



TidePoint Integrates Netegrity [Top]
TidePoint announced the selection of Netegrity's SiteMinder platform for managing and enforcing access control to TidePoint's infrastructure services. By integrating the SiteMinder platform with its Eclipse infrastructure services and Business Partner Infrastructure, TidePoint provides privilege-based access to its services interface management portal.



Acxiom Chooses Torrent [Top]
Torrent announced that Acxiom plans to utilize Torrent's product Orchestrate as a technology component of Acxiom's Customer Data Integration delivery infrastructure. Orchestrate enables companies to create, deploy and manage solutions for analyzing clickstream and transaction data. Following integration, the resulting infrastructure aims to enable Acxiom to improve its CDI process, improving Acxiom's delivery performance.



ClientLogic Acquisition Sustains Growth [Top]
ClientLogic has acquired the TeleServices division of Associates Commerce Solutions. The Associates received ClientLogic equity as payment for the TeleServices business. ClientLogic will assume operational responsibility for the call center. TeleServices division will assume the ClientLogic name and branding.



Everest Connects With ViryaNet [Top]
ViryaNet announced that Everest Connections has selected ViryaNet's Service Hub. With Service Hub, Everest will automate and manage the activities of its growing mobile workforce, including employees and outside consultants.



Encanto Using NewWorld Solution [Top]
NewWorld and Encanto announced that Encanto has launched an e-marketing campaign using NewWorld Commerce's NewWorld Direct solution. Encanto's e-marketing campaign is focused on its RentableApps, a Web-based suite of business applications hosted by Encanto for use by small and medium-sized businesses on an 'as needed' basis without the requirement for investment in hardware, software or more staff.


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