November 9, 2000

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“Even more, he realized how detrimental it could have been to the project, three years in the making, if it had been inadequately supported on day 1. The lesson learned was the value of having the support center involved with new product development or change from the very beginning.”
- Stop Being a Victim, by Char LaBounty

 


Other News


MetalSpectrum Selects Vignette [Top]
Vignette announced that MetalSpectrum selected the Vignette V/5 E-business Application Platform to manage the community display, content management and personalization aspects of its aluminum, stainless and carbon steel, copper, brass and other specialty metals marketplace. The marketplace is an effort between Vignette, Arthur Andersen, i2 and Ariba, which provides the backend procurement capabilities.



Aurion Selects Astea [Top]
Astea announced that Aurion has selected Astea's ServiceAlliance eCRM suite to manage the growth of Aurion's Internet-based oil field automation solutions for natural gas and oil companies. Aurion will use ServiceAlliance to schedule field installations and preventive maintenance of monitoring systems, manage inventory, and track the performance of its systems for future product enhancements.



PrimeResponse Named as Industry Leader [Top]
Prime Response made an announcement highlighting the release of an October North American and European leadership study released by an analyst firm. The study placed PrimeResponse in the Leadership segment ahead of several eMarketing vendors.


ON!contact Chosen as Awards Finalist [Top]
ON!contact announced it has been selected as a finalist in the Best Mobile Sales/Service Solution category of the Microsoft Industry Solution Awards. The awards recognize independent software vendors that best utilize Microsoft technology – specifically Microsoft Windows 2000 Server, Microsoft SQL Server and Microsoft enterprise platform technology.


HP and Chiliad Form Alliance [Top]
Hewlett-Packard and Chiliad announced an alliance that aims to improve the consumer experience for Web and wireless services. With technology, financing and marketing support from HP, Chiliad is developing software technologies that aim to enhance the functionality, usefulness and attractiveness of Web and wireless services, including new approaches to information discovery, contextual commerce and Internet advertising.



Onyx Software and ChannelWave Announce Strategic Alliance [Top]
Onyx and ChannelWave announced an alliance to market each other's solutions. Customers will be able to purchase an e-business solution with Web-based CRM and eCRM capabilities, as well as capabilities for building partnerships.



Ericsson Chooses BroadVision [Top]
Ericsson and BroadVision have made a software license agreement where BroadVision's application software will be part of WISE Portal, Ericsson's mobile portal solution for mobile network operators. The agreement is a further development of WISE Portal, enabling operators to offer the end-users profile-based content, based on individual preferences.



Blue Shield of California Chooses Selectica [Top]
Selectica announced that Blue Shield of California has chosen Selectica's ISS to implement a selling process that will provide another option to California consumers looking for health coverage. Through this arrangement, individual California consumers will be able to find over the Internet the Blue Shield of California health plan that best fits their needs and budget.


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Stock Index
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Dow Jones 10,907.06 -0.41%
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Apac Cust Svc 3 7/8 -1/16
Applix Inc 4 +1/8
Apropos Tech 8 1/2 -5/8
Ask Jeeves Inc 15 5/8 -1 7/8
Aspect Comms 17 3/16 +1/16
Blue Martini 33 1/4 -3 1/8
Broadbase Sftwr 15 7/8 0
Broadvision 34 3/8 -1 13/16
Calico Commerce 2 7/8 -5/32
Chordiant Sftwr 5 7/8 -1/8
Convergys Cp 45 5/8 -1 3/4
Davox Corp 8 11/16 -7/16
Delano Tech Cp 13 -15/16
E.piphany Inc 82 1/16 -13 1/8
eGain Comms Cp 4 3/4 -7/8
eLoyalty Corp 10 +1/8
Eshare Tech 2 3/4 -3/16
Exchange Applc 3 -1/4
Firepond Inc 10 5/8 -1 3/8
ICT Group Inc 11 7/16 +3/16
Interact Commer 7 25/32 +1/32
Interact Intell 34 7/8 -2 5/8
Interv Brite 10 -7/16
Janna Systems 80 1/4 -9
Kana Comms 26 -1 7/8
Liveperson Inc 2 0
Onyx Software 16 1/4 -1 3/4
Pegasystems Inc 4 31/32 -7/32
Peregrine Sys 21 13/16 -1/8
Pivotal Corp 60 1/8 -10 7/64
Prime Response 4 1/4 -1/4
Primus Knowldge 8 5/8 -9/16
Quintus Corp 6 3/8 +1/16
Rainmaker Sys 1 5/8 +1/32
Remedy Corp 16 3/4 -3/8
Selectica Inc 27 5/8 -1 5/16
ServiceWare 4 5/16 -27/32
Siebel Systems 106 5/8 -12 11/16
Sitel Corp 3 -1/16
Support.com 12 1/16 -2 11/16
Sykes Enterpris 6 11/16 -1/8
Syntellect 4 3/4 +1/16
Teletech Hldgs 28 1/2 -1/4
Vignette Corp 29 -2
ViryaNet 5 13/16 -9/16
West Teleserv 24 1/2 -1/16
Witness Systems 17 3/4 -3/16
As of close 11/08/2000
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