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Technical Support Solutions (TSS) |
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Influent
- The Executive Summit
January 29-31, 2001
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Customer
Support Specialist
San Carlos, California |
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“Even more, he realized how
detrimental it could have been to the project, three years in the
making, if it had been inadequately supported on day 1. The lesson
learned was the value of having the support center involved with
new product development or change from the very beginning.”
- Stop Being a Victim, by Char LaBounty
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MetalSpectrum
Selects Vignette [Top]
Vignette announced that MetalSpectrum selected the
Vignette V/5 E-business Application Platform to manage the
community display, content management and personalization
aspects of its aluminum, stainless and carbon steel,
copper, brass and other specialty metals marketplace. The
marketplace is an effort between Vignette, Arthur
Andersen, i2 and Ariba, which provides the backend
procurement capabilities.
Aurion
Selects Astea [Top]
Astea announced that Aurion has selected Astea's
ServiceAlliance eCRM suite to manage the growth of
Aurion's Internet-based oil field automation solutions for
natural gas and oil companies. Aurion will use
ServiceAlliance to schedule field installations and
preventive maintenance of monitoring systems, manage
inventory, and track the performance of its systems for
future product enhancements.
PrimeResponse
Named as Industry Leader [Top]
Prime Response made an announcement highlighting the
release of an October North American and European
leadership study released by an analyst firm. The study
placed PrimeResponse in the Leadership segment ahead of
several eMarketing vendors.
ON!contact
Chosen as Awards Finalist [Top]
ON!contact announced it has been selected as a finalist in
the Best Mobile Sales/Service Solution category of the
Microsoft Industry Solution Awards. The awards recognize
independent software vendors that best utilize Microsoft
technology – specifically Microsoft Windows 2000 Server,
Microsoft SQL Server and Microsoft enterprise platform
technology.
HP
and Chiliad Form Alliance [Top]
Hewlett-Packard and Chiliad announced an alliance that
aims to improve the consumer experience for Web and
wireless services. With technology, financing and
marketing support from HP, Chiliad is developing software
technologies that aim to enhance the functionality,
usefulness and attractiveness of Web and wireless
services, including new approaches to information
discovery, contextual commerce and Internet advertising.
Onyx
Software and ChannelWave Announce Strategic Alliance [Top]
Onyx and ChannelWave announced an alliance to market each
other's solutions. Customers will be able to purchase an
e-business solution with Web-based CRM and eCRM
capabilities, as well as capabilities for building
partnerships.
Ericsson
Chooses BroadVision [Top]
Ericsson and BroadVision have made a software license
agreement where BroadVision's application software will be
part of WISE Portal, Ericsson's mobile portal solution for
mobile network operators. The agreement is a further
development of WISE Portal, enabling operators to offer
the end-users profile-based content, based on individual
preferences.
Blue
Shield of California Chooses Selectica [Top]
Selectica announced that Blue Shield of California has
chosen Selectica's ISS to implement a selling process that
will provide another option to California consumers
looking for health coverage. Through this arrangement,
individual California consumers will be able to find over
the Internet the Blue Shield of California health plan
that best fits their needs and budget.
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