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Sento For TurboTax [Top]
Sento announced it will provide much of the technical support infrastructure for customers of Intuit's Quicken TurboTax, a consumer tax preparation software. Additionally, Sento will supplement Intuit's seasoned support agents this coming tax season. For TurboTax customers, this aims to bring additional choices, faster response times, and higher quality customer service.
TeleTech Renews Agreement With HP [Top]
TeleTech announced that it has renewed an agreement with Hewlett-Packard (HP) in Europe to provide inbound sales and post sales services. TeleTech will provide online direct sales of HP products to small and medium enterprises, literature fulfillment and sales leads for the HP reseller channels and post sales support for logistics inquiries. TeleTech will continue to provide Customer Care Reception services to HP's customers requiring help desk services.
Alaska Airlines And PAR3 Team [Top]
As airlines scrambled to resume flying after the events of September 11, passengers searched for information, unsure whether their flights would operate, and if they would proceed with their current travel plans. Behind the scenes, Alaska Airlines and PAR3 worked around the clock to implement an automated flight confirmation and notification system - two months before it was scheduled to be available to passengers. Within days of the tragedy and only hours after deciding to automate the customer contact process, Alaska began using PAR3's Intelligent Response Platform to notify passengers of flight schedule changes and to confirm existing reservations. As a result, the alerts successfully reached 92 percent of the customers to whom they were sent.
Magic Signs Deal With Menzies [Top]
Magic Software announced that its U.K. branch has signed a contract valued at more than $3.5 million with Menzies World Cargo (MWC) to deliver an air cargo management and tracking system. The customized solution, to be branded "Hermes" within MWC and to be based upon Magic eCargo (Magic's air cargo management system), aims to improve MWC's cargo management control and secured tracking and verification capabilities.
Scitex Selects eMation [Top]
eMation announced an agreement with Scitex Digital Printing to service-enable the Scitex VersaMark Printing System family of variable data, high-speed inkjet printers. The solution aims to provide field services personnel with the visual tools that will allow them to observe and control deployed printers so they can be remotely managed, monitored, serviced and supported through the Internet.
iNOVA Names Director Of Sales [Top]
iNOVA announces the appointment of Chris Yordy as Director of Distribution and Partner Sales. Yordy will oversee domestic and international third-party relationships, and brings over thirteen years of telecommunications experience to iNOVA.
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