November 8, 2000

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Experts Corner
Q: What do you recommend as a few key technologies to obtain a 360-degree view of the customer?
Answer

Steve Robins
Servicesoft, Inc.
 
Required Reading

"Taking the R out of CRM"
by Swallow Information Systems

 
 

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November 15, 22 & 29, 2000

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Dir Quality & Process Mgmt
Oak Brook, Illinois


"If a defect is detected [in a new system developed by an IT company] later in the development cycle, it can be quite costly and severely affect the credibility of the IT organization. It is in the best interest of the IT organization to obtain as much information as possible early in the development cycle to affect a quality product."
- Stop Being a Victim, by Char LaBounty

 


Other News


Microsoft with AbiliTec [Top]
Acxiom announced a contract with Microsoft that will enable Microsoft to use AbiliTec to improve its customer relationships. AbiliTec will allow Microsoft to integrate the information and preferences that customers have provided from the Web site, software registrations and customer service centers.



IBM and i2 Extend Alliance [Top]
IBM and i2 announced that IBM has been selected as a preferred Web hosting provider for i2 TradeMatrix. i2 TradeMatrix aims to allow businesses to create both private and public marketplaces, while improving the efficiencies of participants.



PeopleSoft and Embark Partner [Top]
Embark and PeopleSoft announced a partnership to offer colleges and universities web-based application services for admissions. The agreement is a part of the new Supplier Program for PeopleSoft MarketPlace, a B2B and business-to-employee Internet trading network that connects customers, employees and suppliers to deliver eBusiness solutions.



Courion Gets Two New Executives [Top]
Courion announced the addition of two executive team members experienced in building and leading public software companies- Mary Murphy, VP of human resources and Gil Rodrigues, VP of channel and international sales. Mary and Gil join VP of Marketing Tom Rose on the executive management team.


PaineWebber Teams with Vignette [Top]
PaineWebber announced it has joined forces with Vignette to bring online financial advisory services to PaineWebber clients by providing PaineWebber financial advisors the ability to individualize online client profiles. PaineWebber uses Vignette's V/5 E-business Application software in conjunction with IBM WebSphere Application Server technology to create online applications for PaineWebber clients and employees.



Gomez Advisors Awards Brightware [Top]
Brightware announced that two of its customers, TRIP.com and Cornerhardware.com, received top ratings by Gomez Advisors, the Internet quality measurement firm.


Hyperion Selects Callidus [Top]
Callidus announced that Hyperion is automating sales compensation processes and marketplace pay-for-performance programs. Hyperion has decided to replace its sales compensation spreadsheets with TrueComp an enterprise variable compensation management system.



Interactive Intelligence Signs NEC [Top]
Interactive Intelligence has signed NEC as a national reseller. The agreement allows NEC BNS to sell Interactive Intelligence's interaction management software solution to NEC BNS' IP Telephony/Cisco CallManager customers.



Seattle Mariners Select Onyx [Top]
Onyx announced that the Seattle Mariners will standardize all customer-facing operations on Onyx 2000. The Mariners will use Onyx e-Business portals across sales, marketing, service, support, community relations and event management to conduct both BtoC and BtoB interactions with customers and sponsors.


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Apac Cust Svc 3 15/16 0
Applix Inc 3 7/8 -1/8
Apropos Tech 9 1/8 +7/32
Ask Jeeves Inc 17 1/2 +13/16
Aspect Comms 17 1/8 -1/8
Blue Martini 36 3/8 +1 1/16
Broadbase Sftwr 15 7/8 -1/8
Broadvision 36 3/16 +1/4
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Convergys Cp 47 3/8 -1/4
Davox Corp 9 1/8 +5/8
Delano Tech Cp 13 15/16 +3/16
E.piphany Inc 95 3/16 -1 41/64
eGain Comms Cp 5 5/8 -5/16
eLoyalty Corp 9 7/8 +7/16
Eshare Tech 2 15/16 -1/8
Exchange Applc 3 1/4 -1/16
Firepond Inc 12 +1 7/16
ICT Group Inc 11 1/4 +1/4
Interact Commer 7 3/4 -5/8
Interact Intell 37 1/2 -1 9/16
Interv Brite 10 7/16 -1/16
Janna Systems 89 1/4 +1 1/2
Kana Comms 27 7/8 +1/4
Liveperson Inc 2 0
Onyx Software 18 +11/16
Pegasystems Inc 5 3/16 +1/8
Peregrine Sys 21 15/16 -13/16
Pivotal Corp 70 15/64 +3 23/64
Prime Response 4 1/2 +3/8
Primus Knowldge 9 3/16 -1/8
Quintus Corp 6 5/16 -1 1/4
Rainmaker Sys 1 19/32 -1/32
Remedy Corp 17 1/8 +21/64
Selectica Inc 28 15/16 +13/16
ServiceWare 5 5/32 -3/32
Siebel Systems 119 5/16 +4
Sitel Corp 3 1/16 +1/8
Support.com 14 3/4 +5/8
Sykes Enterpris 6 13/16 0
Syntellect 4 11/16 0
Teletech Hldgs 28 3/4 +1 3/16
Vignette Corp 31 -5/16
West Teleserv 24 9/16 -7/16
Witness Systems 17 15/16 0
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