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RealMarket Live! - Webcasts ON DEMAND |
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"Complete Service Management: Beyond the Help Desk"
Today we look beyond the Help Desk and explore the evolution to complete service management. Join us as we discuss the trends, challenges, and strategies to maximizing your investment in service management. In addition, we will spend time discussing a real life example of a company that has made the move.
(Listen Now)
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Must-Hear for:
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Help Desk Managers, Contact Center Managers
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What you will learn:
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Which analytical capabilities contribute the most to an organization's success. How to make technicians more productive so they can service more customers effectively. How to track and manage service level agreements in order to exceed customer expectations. How organizations efficiently deal with higher support levels demanded by remote and mobile workers.
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Featured Expert(s):
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Kelly Blice, Director, FrontRange Solutions
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Archive
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syndicate RealMarket Live! on your web site |
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Interactive Intelligence Names CFO
Interactive Intelligence named Stephen R. Head as its new chief financial officer. Head's more than 25 years' financial management experience includes assistance with high-tech company initial public offerings, investor and analyst relations, strategic planning, growth management, acquisitions and divestitures, and administration structuring and management.
GWI Launches New Services Group
GWI Software announced the launch of their new Technical Services Group. Previously outsourced, GWI views the new group as a way to reinforce its commitment to superior customer satisfaction. The Technical Services Group, headed by Lisa Rogovin, will handle all of the installation, customization, data integration, and best practices consulting for all of GWI’s products.
Cricket Australia Selects Vignette
Vignette announced that Cricket Australia will launch a new intranet site for the sport in an effort to revolutionize communication links within the Australian cricket community. The site will help create a virtual cricket community, allowing elite players, state association staff members and officials to communicate more effectively with each other, particularly while on the road. The aim is to extend the intranet solution to all cricket clubs within Australia over the next year.
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Required Reading |
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The Loyalty Factor
According to a new Walker Information study, which included more than 3,600 respondents, 90 percent of customers say they are at least satisfied with their retailers, but less than 50 percent can be considered truly loyal. Loyal customers are likely to shop more frequently, increase their purchasing, and recommend the retailer to others, the report states.
more >>
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Archive of past Required Reading articles |
- University of Alaska in Sync with Security - The University of Alaska Anchorage has purchased 20,000 licenses of M-Tech’s P-Synch to securely manage user passwords across the organizati . . . more >>
- FormScape Announces Covus - FormScape announced its newest offering – Covus. Covus is a solution to target business process improvements by focusing on the intersection . . . more >>
- NetReflector Launches instantSurvey 4.4 - Business professionals who use InstantSurvey to hear the voice of the customer in real time now have more flexibility to create and manage s . . . more >>
- IBM and ClickSoftware Deliver Field Force Optimization - ClickSoftware has developed an integrated solution for wireless field force automation with IBM. Organizations can use the IBM WebSphere Ev . . . more >>
- University Of Rhode Island Employs Peoplesoft Suite - The University of Rhode Island (URI) has deployed PeopleSoft solutions for Higher Education, including Financial Management, Human Capital M . . . more >>
- Primus Announces Seminar - Primus announced a free Customer Service & Support Seminar to be held on November 12. Meta Group's Elizabeth Roche will explore factors to c . . . more >>
- HP And FINEOS Announce Agreement - HP and FINEOS announced an agreement for HP to market, sell and implement FINEOS Claims solutions to customers in Central Europe. These solu . . . more >>
- eGain Announces New Release - eGain announced a new version of eGain Data Adapter to support the eGain SafeSwitch Program. Announced earlier this year, eGain SafeSwitch a . . . more >>
- Monitoring Online Marketing Effectiveness - Gowi Group announce the launch of their new product, adtrac, a tool to monitor the effectiveness of marketing campaigns. adtrac provides a s . . . more >>
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| Stock Index |
| RealMarket |
39.59
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1.03%
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| Stock Index: | Tell me more |
| Dow Jones | 9,856.97 | 0.37% |
| Nasdaq | 1,976.37 | 0.86% |
| S&P 500 | 1,058.05 | 0.59% |
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| Amdocs | 24.65 | 2.45 |
| APAC | 2.75 | 0.1 |
| Applix | 4.24 | 0.2 |
| Apropos | 3.68 | 0.27 |
| Ask Jeeves | 19.55 | -0.2 |
| Aspect | 14 | -0.06 |
| Astea | 2.95 | -0.24 |
| ATG | 1.8 | 0.04 |
| AVAYA | 13.22 | 0.1 |
| Blue Martini | 5.4 | 0.1 |
| Broadvision | 5.13 | 0.01 |
| Chordiant | 4.46 | 0.06 |
| ClickSoftware | 3.52 | -0.11 |
| Convergys | 16.12 | 0.42 |
| Concerto | 12.08 | 0.1 |
| E.piphany | 7.03 | 0.03 |
| eGain | 3.37 | -0.08 |
| eLoyalty | 3.27 | -0.01 |
| Epicor | 11.15 | 0.05 |
| eOn | 2.41 | -0.09 |
| Firepond | 3.14 | 0.01 |
| FirstWave | 5.6 | 0 |
| Group 1 | 18.25 | -0.05 |
| HP | 23.48 | 0.38 |
| ICT Group | 14.05 | 0.2 |
| Interact Intell | 3.35 | 0.1 |
| Interv Brite | 10.87 | -0.05 |
| KANA | 3.3 | 0.06 |
| LivePerson | 5.8 | -0.28 |
| NCR | 36.2 | -0.03 |
| NICE | 24.99 | 0.64 |
| Onyx Software | 4.86 | -0.13 |
| Oracle | 12.7 | 0.35 |
| Pegasystems | 8.03 | -0.12 |
| PeopleSoft | 22.08 | 0.52 |
| Pivotal | 1.77 | 0 |
| Primus | 4.05 | 0.14 |
| Rainmaker | 1.18 | -0.04 |
| SAP | 38.3 | 1.19 |
| Selectica | 4.55 | 0.05 |
| Sento | 3.35 | -0.09 |
| ServiceWare | 0.68 | 0 |
| Siebel | 13.78 | 0.08 |
| Sitel | 1.89 | -0.05 |
| SPSS | 18.92 | -0.08 |
| SupportSoft | 12.38 | -0.34 |
| Sykes | 9.44 | -0.11 |
| Tekelec | 16.9 | 0.37 |
| Teletech | 8.01 | 1.32 |
| Verint | 21.95 | -0.39 |
| Vignette | 2.68 | 0.01 |
| ViryaNet | 6.82 | 0.21 |
| West Tel | 23.81 | 0.2 |
| Witness | 8.81 | -0.09 |
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| As of close
11/06/03
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