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News
Calico
Powers Citibank [Top]
Calico announced that Citibank has deployed Calico's
suite of eBusiness applications to power a portal that
provides more than 500 Citibank Private Bankers and
their 21,000 clients with information such as account
and transaction data, message centers and news feeds to
better serve clients' financial needs.
Blue
Pumpkin Hosts Conferences [Top]
Blue Pumpkin announced that it has hosted its second
annual User Conference followed by its second annual
Partner Conference. Both events focused on the use of
workforce management solutions for quality customer
service.
SARCOM
Honored [Top]
SARCOM has been awarded the Software Technical
Assistance Recognition award for its help desk
operations by the Software Support Professionals
Association. SARCOM was chosen as the 2000 Outsourcer of
the Year because its help desk, offers services that
enhance the company's relationships with its clients.
SeeBeyond
and Blue Martini Alliance [Top]
SeeBeyond and Blue Martini announced an alliance to
develop an e*Way Intelligent Adapter for the Blue
Martini Customer Interaction System. Based on
SeeBeyond's proven e*Gate Integrator platform, the e*Way
adapter will help customers to integrate the Customer
Interaction System with existing enterprise applications
such as ERP, CRM, financial, fulfillment and legacy
systems.
MyAlert.com
Selects Broadbase [Top]
Broadbase announced that My Alert has selected
Broadbase's suite of eCRM applications. Broadbase
applications will provide MyAlert with a customer view
that aims to improve customer service through precision
targeting, with offers through the 500,000 alerts it
issues per day to its more than 1,000,000 customers.
QVCUK.com
Uses LivePerson [Top]
LivePerson delivers its Chat product to QVCUK.com. By
including LivePerson's Chat feature at the point of sale
of QVCUK.com's Web site, the company is able to address
customer concerns about price, shipping, return
policies, and any other purchase point questions that
may occur during the online shopping process.
ExpoExchange
Taps BroadVision [Top]
BroadVision announced that ExpoExchange has selected a
B2B e-commerce solution from BroadVision. Using
BroadVision MarketMaker, ExpoExchange will provide
tradeshow organizers and industry associations with
e-commerce capabilities that support the buyer and
seller relationship before, during and after the
tradeshow experience.
BackWeb
and Mercado Solutions [Top]
BackWeb and Mercado announced that they will offer an
e-commerce solution to improve data transfer of large
e-Catalogs across networks. This delivery option allows
for remote e-catalog staging and speeds the delivery of
e-catalog data for Mercado Software customers, as files
and content can be received whenever network bandwidth
is available.
Interactive
Intelligence and Astute Sign Agreement [Top]
Interactive Intelligence and Astute hava signed an OEM
agreement that allows Astute to embed portions of the
Customer Interaction Center by Interactive Intelligence
into its PowerCenter eCRM solution to improve the
responsiveness and productivity of customer contact
centers.
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