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			RealMarket Live! - Webcasts ON DEMAND
		"Opportunity Knocks: Creating & Capturing Sales and Marketing Opportunities"    Want to know how to manage customer and sales information by streamlining sales processes and executing high value marketing campaigns? Listen to a case study on the benefits of an integrated CRM strategy and learn how GoldMine has helped thousands of organizations. (Listen Now)   Must-Hear for:    Sales Managers, CRM Executives What you will learn:    How to improve customer service with a better understanding of how customers want to interact. How to get quick ROI from your CRM investment. What key management reports make the difference. Featured Expert(s):    Eric Vaughn, Industry Manager, FrontRange Solutions
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Apropos Releases White Paper
Apropos announces the availability of a new white paper titled, "New Customer Communication Channels: 5 Strategies for Effectively Competing as a 'Customer Centric' Financial Institution." Part one in Apropos Technology's three-part series discusses five strategies critical to increasing the competitiveness of regional and community financial institutions with respect to integrating and servicing multiple customer communication channels.

KANA Announces Common Stock Offering
KANA announced the public offering of 4,080,000 shares of its common stock at a price to the public of $3.00 per share. The common stock was offered by KANA under KANA's shelf registration statement that was declared effective by the SEC on September 5, 2001. The offering is being underwritten by RBC Capital Markets.

			Required Reading
		When Your Help Desk Needs Help    The premise seems simple enough: Run an efficient help desk operation and you ensure that employees experience as little downtime as possible, thus reducing the number of calls and the time needed to resolve customers' problems. In turn, you support the company's business strategy more effectively. The reality is that, until recently, most IT help desks responded to customers' problems much the same way a hospital emergency room does: scramble as soon as the patient appears. more >>
Archive of past Required Reading articles

• State of Connecticut - Powered by PeopleSoft - PeopleSoft announced that the State of Connecticut implemented PeopleSoft's Enterprise Financial Management and Enterprise Supplier Relation . . . more >>
• Do Not Call: Are You Ready? - A recent poll of business executives and IT decision makers found that more than two-thirds believe they are prepared to comply with federal . . . more >>
• RightNow Enables Transcend Services - RightNow Technologies announced medical transcription services innovator Transcend Services is using RightNow’s solution to ensure its abili . . . more >>
• DataProse Personalizes with Exstream - Exstream Software announced that DataProse is using its Dialogue software to meet customer demands for faster turnaround. Dialogue is making . . . more >>
• Amdocs Reports Financials - Amdocs Limited reported that for the fourth quarter ended September 30, 2003, revenue was $411.8 million, representing sequential growth of . . . more >>
• Aspen Technology Recognized With STAR Award - The Service & Support Professionals Association (SSPA) announced that Aspen Technology was recognized for their customer service excellence . . . more >>
• SPSS Offers Deployment Options - SPSS announced that its enterprise Web analytics solutions are now available in three new deployment models: application service provider (A . . . more >>
• BroadVision Announces Deployment Center 7.1 - BroadVision announced the 7.1 release of BroadVision Deployment Center, an application that allows organizations to control what, where and . . . more >>
• 911crm.com Announces New SFA Product - 911crm.com announced the availability of "CrmSalesExplorer" software product for web based Customer Relationship Management(CRM) for Sales F . . . more >>

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Dow Jones	9,820.83	-0.18%
Nasdaq	1,959.37	0.07%
S&P 500	1,051.81	-0.14%
Amdocs	22.2	1
APAC	2.65	0.1
Applix	4.04	0.01
Apropos	3.41	0.12
Ask Jeeves	19.75	-0.2
Aspect	14.06	-0.12
Astea	3.19	0.09
ATG	1.76	-0.07
AVAYA	13.12	-0.1
Blue Martini	5.3	-0.14
Broadvision	5.12	-0.04
Chordiant	4.4	0
ClickSoftware	3.63	0.41
Convergys	15.7	-0.13
Concerto	11.98	0.01
E.piphany	7	0.07
eGain	3.45	-0.19
eLoyalty	3.28	-0.09
Epicor	11.1	0.18
eOn	2.5	0.12
Firepond	3.13	0.01
FirstWave	5.6	0.18
Group 1	18.3	-0.5
HP	23.1	0.12
ICT Group	13.85	-0.15
Interact Intell	3.25	-0.05
Interv Brite	10.92	0.06
KANA	3.24	-0.29
LivePerson	6.08	1.07
NCR	36.23	0.21
NICE	24.35	0.4
Onyx Software	4.99	0.03
Oracle	12.35	0.14
Pegasystems	8.15	-0.36
PeopleSoft	21.56	0.2
Pivotal	1.77	0.01
Primus	3.91	0.32
Rainmaker	1.22	-0.08
SAP	37.11	0.64
Selectica	4.5	0.08
Sento	3.44	-0.16
ServiceWare	0.68	0
Siebel	13.7	0.57
Sitel	1.94	0.15
SPSS	19	-0.04
SupportSoft	12.72	-0.35
Sykes	9.55	-0.54
Tekelec	16.53	0.32
Teletech	6.69	-0.06
Verint	22.34	0.19
Vignette	2.67	-0.01
ViryaNet	6.61	-0.29
West Tel	23.61	-0.3
Witness	8.9	0.3
As of close 11/05/03