November 5, 2001

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Expert's Corner [search]
Q: Should soft skills still be high on my list when my budget has been cut to practically nothing?
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Tracy Wetjen
Technical Support Solutions
 
Required Reading [search]

"Customer Loyalty - the new battleground for telcos"
by Chorleywood Consulting

 
 

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Other News

  • Mustang Standardizes On Siebel
  • Revenio Selected By Agilent
  • Openwave Selects Centerwheel
  • Virgin Travelstore Selects Percussion

    • Mustang Standardizes On Siebel [Top]
    Siebel announced that Mustang has standardized on Siebel eBusiness Applications. With Siebel eFinance, MidMarket Edition, Mustang can manage, synchronize, and coordinate sales, marketing, and customer service activities across all channels; enhance customer satisfaction; and maximize revenues.



    Revenio Selected By Agilent [Top]
    Revenio announced that Agilent Technologies has selected the Revenio Dialog platform for the deployment of a new kind of automated, personalized customer newsletter and product news application. This application aims to provide Agilent's customers with the power to create personalized newsletters in which they determine the content and frequency of delivery, and makes it easy for Agilent to manage the process of dynamically publishing the newsletter across multiple organizations and geographies.



    Openwave Selects Centerwheel [Top]
    Centerwheel announced that Openwave is using Centerwheel Resolution 2.0 to create an environment where developers can interact and collaborate on the design of new applications for its mobile phone platform. With Centerwheel Resolution 2.0, Openwave aims to extend knowledge across its developer base, gain insights into developer needs and lower the costs associated with developer support.



    Virgin Travelstore Selects Percussion [Top]
    Virgin Travelstore has chosen Percussion Software to satisfy its content management demands. The selection and deployment of Rhythmyx aims to enable Virgin Travelstore to gain competitive advantage through its ability to provide better customer services to a higher volume of customers.


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