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RealMarket Live! - Webcasts ON DEMAND |
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"Complete Service Management: Beyond the Help Desk"
Today we look beyond the Help Desk and explore the evolution to complete service management. Join us as we discuss the trends, challenges, and strategies to maximizing your investment in service management. In addition, we will spend time discussing a real life example of a company that has made the move.
(Listen Now)
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Must-Hear for:
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Help Desk Managers, Contact Center Managers
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What you will learn:
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Which analytical capabilities contribute the most to an organization's success. How to make technicians more productive so they can service more customers effectively. How to track and manage service level agreements in order to exceed customer expectations. How organizations efficiently deal with higher support levels demanded by remote and mobile workers.
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Featured Expert(s):
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Kelly Blice, Director, FrontRange Solutions
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Archive
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syndicate RealMarket Live! on your web site |
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OutStart Joins Vignette Partner Program
OutStart announced that it is moving forward to enable organizations to address the growing market demand for combined portal, learning and integrated content management functionality. OutStart also announced that Vignette, which enables enterprises to achieve advantage by building, deploying and optimizing Web-based applications, has selected OutStart Evolution to power learning for its own employees, customers and partners.
CosmoCom Adds 1Tel As Distributor
CosmoCom announced that it has signed an agreement with Prague-based 1Tel for the distribution of its products in the Czech Republic and other countries in Eastern Europe. Under the agreement, 1Tel will sell and provide systems integration services for CosmoCall Universe for premise-based deployments.
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Required Reading |
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Pharmaceutical Makers Turn To CRM
You might think the pharmaceutical industry would be one of the last industries to embrace CRM given fat margins from blockbuster drugs. However, many drugmakers are facing uncertainty as development costs grow and the discovery pipeline shrinks. So pharmaceutical companies are turning to CRM as a means to squeeze revenue from existing product lines and prepare the market for what's to come. Learn more from the InformationWeek article.
more >>
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Archive of past Required Reading articles |
- Gartner Says Business Managers Must Create Common Vision - As business process fusion becomes a key driver for increasing value from IT investments in enterprises, it will create new challenges for b . . . more >>
- UniPress On Pace For Record Growth - UniPress Software announced continued growth for its FootPrints product line that provides a request-tracking and automation solution for bu . . . more >>
- Pragmatech Recognizes Best Implementations - Pragmatech Software announced that it has honored several of its customers with awards for their success implementing and deploying Pragmate . . . more >>
- PeopleSoft Hosts CRM Customer Summit - PeopleSoft is hosting its 2003 Fall PeopleSoft CRM Customer Summit at the Ritz-Carlton Half Moon Bay Hotel on November 3-5, 2003. At this co . . . more >>
- Ask Jeeves Promotes CEO - Ask Jeeves announced that Steve Berkowitz, current president of Ask Jeeves, has been appointed CEO of the Company, effective January 1, 2004 . . . more >>
- Axios To Launch New Product - Axios Systems will launch its web based self-service companion product to its core solution, assyst, at the itSMF Annual Conference in Brigh . . . more >>
- SSPA Honors Mercury Interactive - The Service & Support Professionals Association (SSPA) announced that Mercury Interactive was recognized for its customer service excellence . . . more >>
- IDX Earns SCP Certification - IDX Systems announced that IDX Carecast has achieved certification under the Support Center Practices (SCP) Certification program. Carecast . . . more >>
- Bigelow Tea Deploys Business Objects - Using Business Objects, Bigelow Tea managers know whether customers are buying Constant Comment, Lemon Lift, or Mint Medley. Bigelow Tea, wh . . . more >>
- Liquor Control Board Expands MicroStrategy Deployment - MicroStrategy announced that the Liquor Control Board of Ontario (LCBO) has expanded its deployment of the MicroStrategy Business Intelligen . . . more >>
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| Stock Index |
| RealMarket |
39.14
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4.26%
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| Stock Index: | Tell me more |
| Dow Jones | 9,858.46 | 0.58% |
| Nasdaq | 1,967.70 | 1.80% |
| S&P 500 | 1,059.02 | 0.78% |
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| Amdocs | 21.1 | -0.36 |
| APAC | 2.6 | 0.03 |
| Applix | 3.9 | 0.38 |
| Apropos | 3.14 | -0.04 |
| Ask Jeeves | 19.83 | 0.62 |
| Aspect | 13.58 | 0.04 |
| Astea | 3.19 | 0.04 |
| ATG | 1.88 | -0.02 |
| AVAYA | 13.06 | 0.12 |
| Blue Martini | 5.42 | 0.36 |
| Broadvision | 5.08 | 0.05 |
| Chordiant | 4.35 | -0.05 |
| ClickSoftware | 3.14 | 0.14 |
| Convergys | 16.53 | 0.47 |
| Concerto | 12 | 0.06 |
| E.piphany | 6.91 | -0.03 |
| eGain | 3.32 | 0.01 |
| eLoyalty | 3.25 | -0.2 |
| Epicor | 10.78 | 0.65 |
| eOn | 2.45 | -0.15 |
| Firepond | 3.13 | 0.01 |
| FirstWave | 5.42 | -0.16 |
| Group 1 | 18.95 | 0.9 |
| HP | 22.71 | 0.4 |
| ICT Group | 14 | 0.79 |
| Interact Intell | 3.3 | 0 |
| Interv Brite | 10.95 | 0.33 |
| KANA | 3.59 | -0.36 |
| LivePerson | 5.11 | -0.14 |
| NCR | 36.09 | 0.15 |
| NICE | 23.35 | 0.82 |
| Onyx Software | 4.7 | 0.21 |
| Oracle | 12.19 | 0.22 |
| Pegasystems | 7.9 | 0.29 |
| PeopleSoft | 21.55 | 0.7 |
| Pivotal | 1.76 | 0.01 |
| Primus | 3.829 | 1.029 |
| Rainmaker | 1.24 | -0.05 |
| SAP | 37.1 | 0.56 |
| Selectica | 4.66 | 0.43 |
| Sento | 3.6 | -0.01 |
| ServiceWare | 0.7 | 0 |
| Siebel | 13.47 | 0.94 |
| Sitel | 1.75 | 0.12 |
| SPSS | 18.69 | 0.38 |
| SupportSoft | 13.04 | 1.05 |
| Sykes | 9.92 | 0.6 |
| Tekelec | 16.73 | 0.66 |
| Teletech | 6.9 | 0.32 |
| Verint | 21.9 | -0.58 |
| Vignette | 2.57 | 0.06 |
| ViryaNet | 6.791 | 1.901 |
| West Tel | 24.71 | 0.4 |
| Witness | 8.3 | 0.7 |
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| As of close
11/03/03
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RealMarket Resource Center |
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Resource
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Description
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Events:
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Call Center West -
Call Center West offers a comprehensive look at the trends, issues and technologies that will be at the vanguard of contact center growth for the next phase of market development. Learn about emerging technologies, management philosophies and development strategies that are leading the U.S. contact industry to growth, expansion and financial health. Register today!
more >>
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group’s live training with the convenience of the Web . . .
more >>
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
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