November 4, 2002

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 CRM is the Key to Staying Competitive in the "New" Utility Market
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John Hutchinson
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"Workforce Management at Oklahoma Natural Gas"
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Other News

  • Customer Group Directors Certified
  • Ai-Logix And enGenic Simplifies Development

    • Customer Group Directors Certified [Top]
    The Customer Group (TCG), a niche consulting firm specializing in Customer Interaction Excellence, announced the recent certification of two of their Managing Directors. Both Christen Campi and Michelle Curless were honored to join the auditor ranks within the BenchmarkPortal of Purdue University.



    Ai-Logix And enGenic Simplifies Development [Top]
    Ai-Logix has partnered with enGenic to streamline development of voice applications using enGenic's TeleFlow software. TeleFlow functions with Ai-Logix's SmartWORKS analog and digital passive tap and terminate voice-processing platforms, thereby accelerating the process of developing customized applications.


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