November 2, 2001

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"Why CRM Efforts Fail - A Memo to the CEO"
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Other News

  • National City Deploys Siebel
  • EXPO Design Center With BroadVision
  • Grand Chooses Harte-Hanks
  • BackWeb Names Daniel Platzker VP
  • Nashville Selects Pivotal
  • Witness Financial Results

  • National City Deploys Siebel [Top]
    Siebel announced that National City is standardizing its sales and service processes on Siebel eBusiness Applications within its Private Investment Advisors (PIA) division. PIA provides a source solution for managing personal and family wealth.



    EXPO Design Center With BroadVision [Top]
    BroadVision announced that EXPO Design Center has launched a new website pilot test, EXPO.com, powered by BroadVision Retail Commerce. The site acquaints potential customers with EXPO Design Center and gives consumers across the nation online access to hundreds of interior design and home decor products carried in EXPO Design Center stores.



    Grand Chooses Harte-Hanks [Top]
    Harte-Hanks announced that Grand Expeditions has engaged the services of Harte-Hanks to help analyze and better understand its customer base of high-end travelers, consolidate its customer records, and increase cross-selling and new opportunities among the various travel providers that encompass Grand Expeditions.



    BackWeb Names Daniel Platzker VP [Top]
    BackWeb announced the appointment of Daniel Platzker as vice president of product strategy and management. Platzker is responsible for leading BackWeb's product strategy, product roadmaps and the complete product lifecycle process.



    Nashville Selects Pivotal [Top]
    Pivotal announced that the Metropolitan Nashville Government and Davidson County (Metro Nashville) has selected Pivotal to revolutionize its communication with citizens and create a more accountable, responsive style of government. The Pivotal software will be implemented in partnership with Link2Gov. The Pivotal solution suite combined with Link2Gov's understanding of the technology requirements for government organizations, aim to provide Metro Nashville with a an approach to cutting costs, enhancing efficiencies and improving community relations.



    Witness Financial Results [Top]
    Witness Systems announced a new quarterly revenue high of $15.3 million for the period ended September 30, 2001. The results marked a 29 percent increase over the $11.9 million reported for the same quarter last year.


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