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“Whether or not a person has
experience in the support field, they all go through a learning
process to get up to speed. … Even though most people learn by
trial and error, it still means starting off with a disadvantage
that can sometime be quite painful.”
- Get the Point: How to Write Policies, Procedures, and Tasks for
Help Desk and Customer Support Centers, by Ben Brigham
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BroadVision
Powers Wellsteads [Top]
BroadVision announced that WELLSTEADS uses BroadVision
Retail Commerce to power its Web site. Through
WELLSTEADS.com, customers in the Arlington, VA area
can order fresh meals that are prepared and packaged
for delivery and takeout by one of Washington's chefs.
Blue
Pumpkin Reports Earnings [Top]
Blue Pumpkin’s third quarter revenues were up more
than 20 percent from the previous quarter, and
increased nearly 100 percent over the same period last
year. The company added 74 new customers in the third
quarter including Time Warner Cable, Keane, Western
Wireless and 3M.
KnowDev
5.0 Now Available Through E-Talk [Top]
Knowlagent announced a partnership with e-talk.
Knowlagent will leverage e-talk's customer base to
make its KnowDev 5.0 technology suite available to a
much wider audience of customers.
Peregrine
Empowers Visteon [Top]
Peregrine announced that its Application Service
Provider offering has been selected by Visteon to
provide an e-Commerce electronic transaction hosting
system that will integrate with SAP and that speeds
production cycles and time to market while reducing
operating costs. Peregrine expects to roll this
solution out to more than 4,500 of Visteon's suppliers
and customers.
ProNox
With Apropos [Top]
ProNox signed an agreement with Apropos to purchase
nearly $400,000 of Apropos' software, hardware, and
professional services and support. The Apropos
customer interaction management solution for
multimedia contact centers will be used in ProNox's
Network Operations Centers and Client Assist Centers.
Stampede
Chooses !hey [Top]
!hey announced that its !heycenter chat technology is
helping Stampede Presentation Products deliver
personalized customer service and support over the
Web. hey's chat technology has allowed Stampede to
offer its dealers and potential buyers text chat over
the Web. With !heycenter, Stampede customers
canreceive answers to their questions by clicking the
live help button, which initiates text chat with
Stampede customer service specialists.
TanData
Develops Integration for PeopleSoft [Top]
TanData announced the release of a supply chain
solution for PeopleSoft Release 8. TanData has
developed an integration for the PeopleSoft Customer
Fulfillment solution at both the point of order entry
and the point of shipment. The TanData Interface Pack
for PeopleSoft is compliant with PeopleSoft 8 Business
Interlinks technology, which enables integration of
systems such as TanData's with PeopleSoft
applications.
Hyperion
Standardizes on Centra [Top]
Centra announced that Hyperion has deployed Centra's
enterprise software to deliver product skills and
information to the desktops of more than 2,100
employees, 300 partners, and 6,000 customers in 26
countries. Hyperion helps clients to understand
situations and bring benefit to their organization and
customers. Hyperion is using Centra Symposium to
deliver expert-led training throughout their
organization.
SupplyFORCE.com
Selects NorthB2B [Top]
North Systems announced that supplyFORCE.com has
selected NorthB2B to reduce channel costs and improve
communication with its North American Distributor
Network. supplyFORCE.com offers customers an
e-commerce solution complete with local delivery and
technical support. By deploying NorthB2B's
NorthPartner application, supplyFORCE.com has a
communication solution for managing and supporting the
3,400 branch locations.
NextClick
Network Size Doubles [Top]
NextClick announced that the NextClick Network of
global personalization technology organizations now
has 41 partners, more than double the membership
achieved this past summer. Front runners such as
Response Logic, Blaze Software and Learning Brands are
among the latest to join.
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