October 31, 2000

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Other News


PeopleSoft and Visa Form Alliance [Top]
PeopleSoft and Visa announced an alliance to integrate Visa transaction data into the PeopleSoft Travel and Expense solution. This product provides Visa and PeopleSoft customers with an automated reporting system that helps capture and store data to better manage travel and expense costs.



DaimlerChrysler Using eGain [Top]
DaimlerChrysler announced that it is using eGain Knowledge. Because of eGain, DaimlerChrysler has increased productivity at its call center, the call volume has grown from 25,000 to 36,000 calls per month and the average call hold time has decreased by three-fold.



Peregrine and Bull Join Forces [Top]
Peregrine announced that international IT group Bull SA has strengthened its commitment to Peregrine technology by signing an agreement to deliver a solution with an e-Procurement platform for Bull's outsourcing and service businesses. Peregrine's products will enable Bull to implement processes for their clients, reduce IT support costs, improve the efficiency of existing IT staff, and increase service levels.



Calico Powers GE Capital Web Site [Top]
Calico announced that GE Capital is using Calico's eBusiness application suite in several of its Web initiatives. Calico enables customers and visitors of GE Capital sites to benefit from navigation to the GE Capital products and services they need.



Witness Wins Users Choice Award [Top]
Witness announced that its eQuality software has been named a "Gold Best-in-Class" winner in the Second Annual "Users Choice Awards" sponsored by Customer Support Management magazine and RealMarket Research. Witness’ eQuality software was named a winner in the "call monitoring solutions" category.



ScreamingMedia Alliance With BroadVision [Top]
ScreamingMedia has entered into a technology alliance with BroadVision. The partnership will allow BroadVision customers to target their users with personalized content from ScreamingMedia.



Empire Benefits From FirePond [Top]
FirePond announced the implementation of the FirePond Application Suite at Empire BlueCross BlueShield. The deployment delivers interactive selling capabilities to Empire's network of brokers, who serve the health care needs of a large number of Empire's employer groups.



TeleMagic Wins Users Choice Award [Top]
TeleMagic has been named a “Gold Best in Class” winner in The Second Annual Users Choice Awards, sponsored by Customer Support Management magazine and RealMarket. The company's product/service was entered in the category of Contact Management Solutions.



Magic Enters Alliance With Publicis Networks [Top]
Magic announced that it is has entered into an alliance with Publicis Networks. Magic Germany and Publicis will engage in joint sales and marketing activities, as well as provide technical support to one another, to enable companies in Germany to build or expand upon their Web-based capabilities.


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