October 30, 2001

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"SLAs - Key Weapon for Telecom Operators"
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Other News

  • KANA Enables Aliant
  • GSA And BroadVision
  • BTG Standardizes On Siebel
  • Onyx And Microsoft To Host Live NetCast
  • Verizon Wireless With Witness
  • Casewise And SITEL Help Newark Electronics
  • Ask Jeeves Wins Award

    • KANA Enables Aliant [Top]
    KANA announced that Aliant will now offer KANA Contact Center software as part of Aliant Telecom's new WebConnect offering, a portfolio of contact center services and applications that are available on Aliant Telecom's Application Service Provider platform.



    GSA And BroadVision [Top]
    BroadVision announced that the U.S. General Services Administration Federal Supply Service (GSA) recently launched its BroadVision-based GSA Advantage! website. GSA used BroadVision's enterprise self-service application suite -- including BroadVision Business Commerce and BroadVision MarketMaker -- to build the new sites.



    BTG Standardizes On Siebel [Top]
    Siebel announced that BTG has standardized on Siebel eBusiness Applications. By introducing a single view of the customer, BTG aims to shorten its sales cycle and maximize customer service, satisfaction, and loyalty.



    Onyx And Microsoft To Host Live NetCast [Top]
    Onyx and Microsoft will host a live NetCast on "Using a Segment-Specific CRM Strategy to Drive Revenue and Customer Loyalty" on Tuesday, October 30, 2001 at 1 p.m (EDT).



    Verizon Wireless With Witness [Top]
    Witness Systems announced that Verizon Wireless has standardized on its eQuality Balance software. Verizon Wireless will implement Witness Systems' eQuality Balance software in an additional 21 of its customer care centers located throughout the United States as a key technology component.



    Casewise And SITEL Help Newark Electronics [Top]
    SITEL announced that Newark Electronics has added value to its CRM business model by leveraging SITEL process development and implementation expertise and Casewise best-in-class business process analysis solutions. In the development of Newark's operational CRM environment, SITEL's consultants utilized Casewise Corporate Modeler, to develop and document process workflows supporting the implementation of best practice customer service processes across the Newark organization.



    Ask Jeeves Wins Award [Top]
    Ask Jeeves announced that Ask Jeeves for Kids at AJKids.com, has been honored with the Learning Magazine 2002 Teachers' Choice Award. Evaluated on quality, instructional value, ease of use and innovation, teachers across America praised the site's kid-friendly functionality, content and colorful aesthetics.


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