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Talisma
Presents Electronic Customer Service Award [Top]
Talisma announced that Lord, Abbett & Co. has won the
Talisma Electronic Customer Service Award. The award was
conceived as a way to recognize companies who continually
strive for better online customer service, improving
timeliness, personalization and the quality of their
e-service.
Great
Plains Earns STAR Award [Top]
Great Plains recently earned the distinguished STAR Award
for Electronic Support from the Software Support
Professionals Association. The STAR Awards recognize
outstanding accomplishments and performances in the
delivery of technical support to external customers.
SiteStuff.com
Chooses !hey [Top]
!hey announced that its !heycenter chat technology is
helping SiteStuff.com deliver customer service support
over the Web. With the addition of !heycenter, SiteStuff,
customers can now receive answers to their unique
questions by clicking the live help button, which
initiates text chat with SiteStuff service
representatives.
All.com
Enhances Service [Top]
All.com debuted new technical support features and account
management capabilities. All.com's new group account
management capability allows managers to turn on
employees' access to all.com; view a history of employees'
interactions with all.com to identify widespread or
recurring computer difficulties; learn how all.com
resolved those difficulties; access and update account
billing information, and review billing records.
The
Dr. Spock Company Chooses Vignette [Top]
Vignette announced that The Dr. Spock Company has selected
the Vignette V/5 E-business Application Platform for its
parenting Web site, www.drspock.com. The Vignette
application gives Dr. Spock the ability to scale their
message while taking into consideration all the additional
features users will be asking for.
Nexgenix
Builds FilmsOn.com [Top]
Nexgenix announced the launch of FilmsOn, an e-Community
which provides a centralized venue to discover and view
films online. Nexgenix provided a relationship-building
solution, which included consulting, relationship
marketing and technology to develop, implement and launch
the FilmsOn Internet portal in four months.
Par3
and ICT Group Join Forces [Top]
PAR3 Communications and ICT Group announced an alliance
that will offer PAR3’s alerting platform integrated with
ICT Group's CRM service offering. ICT Group, through use
of PAR3’s unique alerting technology, can now provide
preemptive alerting as an extension of our clients’
existing CRM solution.
TeleTech
Launches enhansiv [Top]
TeleTech Holdings announced the launch of enhansiv inc., a
subsidiary dedicated to the development, deployment and
management of remote-hosted eCRM technology solutions.
enhansiv's CRM solutions are delivered across an
infrastructure, including the Internet and PSTN.
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