October 29, 2002

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  • LG&E Energy Deploys Siebel
  • Envision Telephony And Aspect Partner
  • Six Continents Hotels Selects ATG

    • LG&E Energy Deploys Siebel [Top]
    Siebel Systems announced that LG&E Energy has deployed Siebel eBusiness Applications to provide a unified desktop for its call center agents and to consolidate call center processes across multiple back-office systems. Siebel eBusiness Applications offers LG&E Energy Corp. an alternative to customer information system consolidation -- one that aims to meet the company's goals of increasing operational efficiency, improving call center staff productivity, and enhancing customer satisfaction.



    Envision Telephony And Aspect Partner [Top]
    Envision Telephony announced that Aspect Communications has certified that Click2Coach, Envision's agent development software solution, integrates with the Aspect Contact Server. This integration provides a solution for monitoring, training and coaching customer sales and service representatives (CSRs) in the contact center, enabling the development of the skills that allow CSRs to deliver effective service.



    Six Continents Hotels Selects ATG [Top]
    ATG announced that Six Continents Hotels has selected ATG Commerce to enhance scalability, the precision of its targeted marketing campaigns, and personalization for the company's network of Web sites. Six Continents Hotels selected ATG Commerce to ensure that its sites will continue to meet the demands and expectations of consumers using the Internet as a source for researching and booking travel arrangements.


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