October 26, 2001

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Expert's Corner [search]
 Demand Chain Management: The New CRM?
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Gary Lemke
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Required Reading [search]

"CRM: Three Steps Forward, One Step Back"
by Dick Lee - Principal, High-Yield Marketing for Tacit Knowledge Systems

 
 

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Customer 360° Conference & Expo
November 12-15, 2001
Las Vegas, NV

 


Other News

  • Alerts Supports Siebel
  • Vocus Wins Award
  • TeleTech Wins Agreement
  • PacifiCorp Selects eQuality
  • OutSmart Chosen By Alogent

    • Alerts Supports Siebel [Top]
    Alerts announced its support for Siebel Employee Relationship Management 7 (Siebel ERM 7). Alerts' Pearl Diver Platform will be offered as a complementary solution to Siebel ERM 7.



    Vocus Wins Award [Top]
    Vocus has been named to the Deloitte & Touche Technology Fast 50 Program for Maryland, a ranking of the 50 fastest growing technology companies in the area. Rankings are based on the percentage of growth in revenues from 1996-2000.



    TeleTech Wins Agreement [Top]
    TeleTech announced a multi-year agreement with Blue Shield of California (BSC). TeleTech will handle inbound inquiries from BSC's providers seeking certain information concerning member eligibility and benefits.



    PacifiCorp Selects eQuality [Top]
    Witness Systems announced that PacifiCorp has selected its eQuality software to enhance the quality and consistency of customer interactions in its Pacific Power and Utah Power contact centers. PacifiCorp joins other utilities that have already implemented eQuality, including Alliant Energy, Atmos Energy, Central Maine Power, PPL, Tucson Electric Power and WPS Resources.



    OutSmart Chosen By Alogent [Top]
    SmartSales announced that Alogent has adopted SmartSales' CRM Sales solution OutSmart. Alogent Corporation will use SmartSales' OutSmart Workgroups to create a centralized source of sales and opportunity data.


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