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VELOCITY
2000 |
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Other
News
iCommunicate
Recipient of Halo Award [Top]
IThell.com named iCommunicate as the recipient of its
first Halo Award at the CRM Conference & Expo in
San Francisco, CA. iCommunicate.NET was selected from
all of the exhibitors for the product’s ability to
make the lives of IT professionals easier.
Ariba
and Vignette to Enhance SiteStuff Functionality [Top]
SiteStuff.com announced that it is partnering with
Ariba and Vignette to enhance site functionality,
integration and customer experience. By deploying
Ariba and Vignette, SiteStuff will expand its product
and service offering to provide a e-procurement
solution to strengthen SiteStuff's ability to help
customers save time, money and gain better control of
their purchasing procedures.
24/7
Media, Digital Impact and Xchange Adopt Talkway [Top]
Talkway announced that it has licensed its
MarketingTalk audio/video service to 24/7 Media,
Digital Impact, and Xchange, enabling the three
companies to enhance their email marketing services
with audio/video content. Through these licensing
agreements, it is estimated that more than 4.8 billion
email marketing messages will be Talkway video-enabled
annually.
Arthur
Andersen Teams With Blue Martini [Top]
Blue Martini announced an alliance with Arthur
Andersen to deliver Blue Martini's Customer
Interaction System to joint customers, with a focus on
delivering solutions to B-to-B customers. Arthur
Andersen has already started to train its consultants
on Blue Martini's applications and will also implement
the Customer Interaction System in its solution
centers in the U.S., Europe and the Asia-Pacific
region.
Network
Commerce Teams With BroadVision [Top]
BroadVision announced that Network Commerce has
licensed BroadVision's suite of applications. Network
Commerce plans to offer custom implementations of
BroadVision technology through its eBusiness Services
division. The eBusiness Services division provides
consulting, custom commerce solutions, and marketing
services designed to help business-to-business and
business-to-consumer companies succeed online.
iSKY
Provides Customer Care [Top]
iSKY announced that the Mexico Tourism Board is
utilizing iSKY to support Mexico's tourism industry.
iSKY's solution will enable travel agents and tourists
to obtain travel information through phone, fax, email
or live text-chat. Acting on behalf of MTB, iSKY
Customer Relationship Associates will interact with
clients and future visitors, providing them
information about Mexico as a travel and vacation
destination.
Lightning
Rod Alliance Wih MiTech [Top]
Lightning Rod announced that it has signed a business
alliance agreement with MiTech AMS MiTech will
integrate Lightning Rod Software's Interaction
Manager, a web-based customer interaction software
product featuring "Universal Queuing
Technology." Interaction Manager allows for the
integration of emails, interactive chat,
Web-Collaboration, fax, voice messaging and phone
calls into a single queue for routing to call center
agents.
PCsupport.com
With DME Interactive [Top]
PCsupport.com announced a partnership with DME
Interactive Holdings to provide online technical
support to customers of DME's Places of Color
purchasing certified pre-owned computers. Places of
Color is the vehicle created by DME to provide
affordable technology solutions to America's
African-American, Hispanic and other largely urban
communities. PCsupport.com will provide eSupport
services to each Places of Color PC buyer for the
first 30 days after purchase.
Chordiant
Announces Financial Results [Top]
Chordiant announced its financial results for the
third quarter ended September 30, 2000. Total net
revenues were $9.7 million, more than double the $4.1
million reported for the third quarter of 1999 and a
31% sequential increase from $7.4 million for the
second quarter of 2000.
NEC
Deploys Broadbase [Top]
Broadbase announced that NEC has accelerated their
eCRM strategy with the deployment of Broadbase on
their first B2C site, 121ware.com. Specifically,
information relating to personal computers,
peripherals, events and services previously scattered
around 15 corporate web sites will be integrated to
121ware.com, where services and products will be
provided in one-stop shopping convenience.
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