October 25, 2001

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Expert's Corner [search]
Q: What is the current state of e-business initiatives?
Answer

James Alexander, Ed.D.
AFSM International
 
Required Reading [search]

"Finding True North - Defining a Go-To-Market CRM Strategy"
by Onyx Software

 
 

Featured Event [search]

Offshore Outsourcing to India
November 29-30, 2001
Pan Pacific Hotel, San Francisco, CA

 


Other News

  • Deloitte Consulting Announces Support For Siebel
  • Group 1 Enhances DOC1 Suite
  • TeleTech Singapore Implements NICE
  • Metcash Adopts Blue Martini
  • Convergys Joins Kabira
  • Nortel Networks With 724 Solutions

    • Deloitte Consulting Announces Support For Siebel [Top]
    Deloitte Consulting announced its support for Siebel 7. Through its Alliance with Siebel Systems, Deloitte Consulting will now be able to incorporate Siebel 7 into its CRM technology service offering.



    Group 1 Enhances DOC1 Suite [Top]
    Group 1 announced enhancements to its DOC1 suite for customer communications management. The DOC1 suite permits creation and management of highly personalized customer communications and messaging campaigns for multi-channel delivery. DOC1 enables companies to communicate with customers using targeted, one-to-one communications via the customers' preferred delivery method.



    TeleTech Singapore Implements NICE [Top]
    NICE announced the implementation of NICE's CEM solutions at two separate contact centers of TeleTech Holdings in Singapore. NICE's CEM solutions aim to enable TeleTech Singapore to capture, evaluate, analyze, and improve customer interactions.



    Metcash Adopts Blue Martini [Top]
    Blue Martini announced that Metcash Trading Limited Australasia has selected Blue Martini Channels, part of the Blue Martini eCRM application suite, to centralize the management of its products, pricing, promotions and rebates. Metcash plans to integrate Blue Martini Channels with its existing financial and fulfillment systems to create a point of management and analysis for Metcash's merchandising, customer information, online and offline sales and service.



    Convergys Joins Kabira [Top]
    Kabira announced that Convergys has joined the Kabira Ecosystem Partner Program. The first result of the Partner Program has been the creation of an interconnection adapter between the Kabira ObjectSwitch platform and Convergys' Geneva Active Revenue Management software.



    Nortel Networks With 724 Solutions [Top]
    Nortel Networks and 724 Solutions plan to jointly offer solutions enabling wireless carriers to address global market opportunities for mobile commerce. Under a non-exclusive marketing and distribution agreement, the companies intend to integrate Nortel Networks Network Gateway Server and wireless infrastructure equipment with 724 Solutions m-commerce technology. This is expected to enable new revenue opportunities for wireless carriers by supporting rapid deployment of mobile banking, mobile shopping and other mobile financial services.


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