October 24, 2003

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Q? Using Cockpits and Interdepartmental Collaboration to Improve Calling Results
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Mariane L'Ecuyer
Elix
 
Required Reading [search]

"A CRM Approach to Customer Profitability"
by Michael Meltzer - AMT Consulting

 
 

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Purdue University's Call Center Campus Fall 2003
November 12-14, 2003
JW Marriott Resort, Spa & Golf - Las Vegas, NV

 

 
 

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Other News

  • LaserNet Licenses Group 1 Suite
  • ICT GROUP Reports Results

    • LaserNet Licenses Group 1 Suite [Top]
    Group 1 Software announced that LaserNet has licensed additional modules of the DOC1 suite. By offering DOC1's Web presentment, archiving, and electronic payment solutions in conjunction with DOC1's core document composition engine, LaserNet will now be able to provide its customers complete control of the document lifecycle.



    ICT GROUP Reports Results [Top]
    ICT GROUP reported results for the third quarter ended September 30, 2003. The net loss for the 2003 third quarter was $217,000, or $0.02 per diluted share, compared to net income of $2.9 million, or $0.23 per diluted share, in last year's third quarter.


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    ICT Group Inc12.71-0.51
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    Vignette Corp 2.80-0.15
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