October 23, 2000

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Experts Corner
Q: Scaling Support: What does it mean for you and your customers?
Answer

Chris Kauffman
Motive Communications, Inc.
 
Required Reading

"The 10 Rules of eSupport"
by Ratan Tiperneni - Director of Product Management, Support.com
 
 

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SafeHarbor.com Webinar: THE WEB-BASED CUSTOMER SUPPORT SOLUTION
November 1, 8, 15, 22 & 29, 2000
Career Opportunity

Manager, Applications Support Team
Pittsburgh, PA - USA


Maintain an upbeat and friendly attitude. Patient and courteous service will always win a customer's commitment.

 


Other News


RightWorks Announces Partnership With Vignette [Top]
RightWorks announced a development partnership with Vignette to integrate Vignette's V/5 E-business Application Platform into the RightWorks eBusiness Application Suite. The agreement enables RightWorks to offer an expanded array of catalog formats, providing companies with a solution to perform transactions within the purchasing environment.



Quaero Announces Webcast [Top]
Naras Eechambadi, Quaero’s CEO & founder, will be the featured speaker during the next CRMGuru Live! webcast on Tuesday, October 31st from 9am to 10am. “How Does Marketing Automation Fit into the CRM Landscape” will be the title.


GeoQuest Wins STAR Award Again [Top]
GeoQuest announced that its North America Customer Support group is a winner of the 11th annual Software Technical Assistance Recognition (STAR) Award for the second consecutive year. GeoQuest is the only company in the oil and gas industry that has ever won a STAR Award.


Applix Adds New Customers [Top]
Applix announced its results from third quarter, growing sequential license revenues by 42 percent and the addition of key clients and partners. New customers include InterVoice-Brite and British Petroleum.


Talisma Launches Wireless Client [Top]
Talisma put customer relationships in the hands of mobile users everywhere with the introduction of the Talisma Wireless Client. Now customer service representatives and sales forces can build and strengthen customer relationships from the road, with the ability to access and respond to customer needs.



SimplyHealth.com and RealEstate.com Announce Customized Website [Top]
SimplyHealth.com announced an agreement with RealEstate.com to provide their customers one-stop access to health insurance and real estate services online via the co-branded Internet site. The partnership aims to utilize each others products both aimed at small and medium-sized businesses.



Kana Reports Revenues of $40.6 Million for Quarter [Top]
Kana Communications announced record results for the quarter ended September 30, 2000. Kana's revenues for the quarter ended September 30, 2000 were $40.6 million, a 975% increase over historical revenues of $3.8 million in the same period in the prior year and a sequential increase of 59% from the preceding quarter.



eGain Reports First Quarter Revenues of $12.1 Million [Top]
eGain Communications announced financial results for the quarter ended September 30, 2000, the first quarter of its fiscal year 2001. The September quarter was the single largest quarter for eGain, as the company reported revenues of $12.1 million, compared to $6.3 million in the prior quarter - representing a 90% sequential increase for the second consecutive quarter.


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