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"Enabling The Next-Generation Contact Center"
Growing revenue is no longer simply about finding new prospects and customers. In today's competitive marketplace, companies must focus on not just retaining their existing customer base, but also on expanding mindshare and revenue. Call Centers are undergoing revolutionary changes from new technologies that help improve customer productivity. The Next-Generation Contact Center will deliver the outbound, proactive service capabilities and growth potential that will finally allow customer service to deliver significant, measurable growth to the corporate bottom line. We will introduce you to a revolutionary way to implement new, simplified processes that leverage 100% of the infrastructure and applications you have today. With rapid return and minimal risk, this new fusion enables your path to the Next Generation Contact Center.
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| Archive | ||||||||
Aspect Reports Third Quarter Results
Aspect Communications reported financial results for the third quarter ended September 30, 2004. Revenues for the third quarter of 2004 totaled $91.2 million compared to $92.6 million for the third quarter last year and $91.0 million for the second quarter of 2004. Net income attributable to common shareholders for the third quarter was $11.3 million or a profit of $0.14 per share on a basic and fully diluted basis.
BroadVision Announces Third Quarter 2004 Results
BroadVision reported financial results for its third quarter ended September 30, 2004. Revenues for the third quarter of 2004 were $17.2 million, compared with revenues of $20.1 million for the second quarter ended June 30, 2004 and $18.6 million for the third quarter of 2003. License revenue for the quarter totaled $4.7 million versus $7.1 million in the second quarter of 2004 and $5.1 million in the comparable quarter of 2003.
Convergys Corporation Revenues up 12 Percent
Convergys announced its financial results for the third quarter of 2004. Total revenues increased 12 percent to $639.9 million compared to $570.7 million reported in the third quarter of 2003. Net income was $30.1 million or $0.21 per diluted share compared with $45.5 million or $0.31 in the third quarter of 2003.
FileNet Reports Third Quarter 2004 Results
FileNet announced financial results for its third quarter ended September 30, 2004. Total revenues for the third quarter of 2004 were $96.5 million compared to total revenues of $89.4 million for the same period in 2003 and $94.1 million for the second quarter of 2004. Net income was $6.4 million in the third quarter of 2004, compared to net income of $2.5 million in the third quarter of 2003 and $2.2 million in the second quarter of 2004.
Interactive Intelligence Reports Third Quarter Results
Interactive Intelligence reported revenues of $13.4 million for the third quarter ended Sept. 30. This was an 11 percent increase over revenues of $12.1 million reported for the third quarter of 2003. The company reported net income of $102,000, or $0.01 per share for the third quarter of 2004, which compares to a net loss of $1.0 million, or $0.07 per share, in the same quarter last year.
Mercury Interactive Reports Third Quarter Results
Mercury Interactive reported results for the third quarter ended September 30, 2004. Revenue for the third quarter of 2004 was $165.4 million, an increase of 31 percent compared to $126.1 million reported in the third quarter of 2003. Cash generated from operations for the third quarter of 2004 was $43.3 million compared to $22.2 million in the third quarter of 2003.
Pervasive Software Reports First Quarter Results
Pervasive Software announced results for the first quarter ended September 30, 2004, consistent with preliminary results announced October 1, 2004. Revenue, as reported under generally accepted accounting principles (GAAP), was $11.8 million for the first quarter of fiscal year 2005, compared to $9.4 million for the first quarter of last fiscal year. Net income was $0.8 million, or $0.03 diluted earnings per share, for the first quarter, compared to net income of $1.4 million, or $0.08 diluted earnings per share, for the first quarter of last fiscal year.
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| Pharmaceuticals: Streamlining a Data Overdose Ask Boris Meyerson, senior director of information at Bradley Pharmaceuticals Inc., about CRM, and you'll get an earful. He'll tell you about the Electronic Records and Signatures Act, the Prescription Drug Marketing Act and some of the other federal regulations and industry best practices with which his company must comply. But like every other business, the Malvern, Pa.-based provider of prescription dermatology products must also make a profit. Meyerson says his firm selected software from StayinFront Inc. that's tailored to the pharmaceutical industry, because in addition to the complexity of regulations, "in the pharma industry, we have three layers of customers," which necessitates a special style of CRM. more >> | ||||
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- SER Solutions Unveils Contact Center Solution - SER Solutions announced that it will unveil a new, next-generation outbound solution, CPS Enterprise Edition (CPS E2). Armed with campaign-s . . . more >>
- Telekenex Launches VocalData Hosted IP Services - VocalData announced Telekenex has deployed VocalData's application server to support hosted IP telephony services. VocalData's robust IP Tel . . . more >>
- Group300 Chooses RightNow - RightNow Technologies announced Group300, the conferencing arm of Group300 Holdings, has selected RightNow Sales as its platform for sales o . . . more >>
- Webcom Announces New Release of WebSource CPQ - Webcom announced the availability of Version 4.0 of its WebSource CPQ (Configuration, Pricing, Quotation & Proposal) solution. With this lat . . . more >>
- PacificNet Epro Partners With Epicor - PacificNet Epro announced that it has formed a bundling partnership and become a value added reseller (VAR) of Epicor Software. The integrat . . . more >>
- Study From Silverpop - Even Fortune 1000 Marketers still lack understanding of CAN-SPAM, according to a new study from Silverpop. In Silverpop's most recent study . . . more >>
- Integriti Systems Replaces Siebel with Salesforce.com - Salesforce.com announced that Integriti Systems has replaced Siebel CRM OnDemand with Salesforce.com. Integriti Systems switched to Salesfor . . . more >>
- Shield Healthcare Uses Integrated System from Onyx - Onyx Software and Interactive Intelligence announced that Shield Healthcare is using Onyx Enterprise CRM and Interactive Intelligence's Cust . . . more >>
- SupportSoft Reports Results - SupportSoft reported financial results for its third quarter ended September 30, 2004. Revenue for the third quarter 2004 was $12.2 million, . . . more >>
- Aprimo Announces Third Annual APEX Award Winners - Aprimo announced the winners of the Aprimo Excellence Awards (APEX), an annual award honoring the innovative use of its software to improve . . . more >>
| Stock Index | ||
| RealMarket | 40.25 | -1.42% |
| Stock Index: | Tell me more | |
| Dow Jones | 9,886.93 | -0.11% |
| Nasdaq | 1,932.97 | 0.52% |
| S&P 500 | 1,103.66 | 0.04% |
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| Amdocs | 21.98 | 0.31 |
| APAC | 1.66 | 0.09 |
| Apropos | 2.65 | -0.1 |
| Ask Jeeves | 34.6 | -0.83 |
| Aspect | 9.09 | -1.48 |
| Astea | 7.59 | 0.08 |
| ATG | 0.89 | -0.01 |
| AVAYA | 13.27 | 0.06 |
| Blue Martini | 2.77 | 0.15 |
| Broadvision | 2.61 | 0.09 |
| chinadotcom | 4.72 | -0.17 |
| Chordiant | 3.1 | -0.05 |
| ClickSoftware | 2.34 | -0.02 |
| Convergys | 12.83 | -0.57 |
| E.piphany | 4.3 | 0.1 |
| eLoyalty | 5.68 | -0.02 |
| Epicor | 14.87 | 0.18 |
| eOn | 1.4 | -0.02 |
| Firstwave | 1.34 | 0.04 |
| HP | 18.23 | -0.01 |
| ICT Group | 8.5 | 0.03 |
| Interact Intell | 3.63 | 0 |
| Interv Brite | 12.53 | 0.18 |
| KANA | 1.92 | 0.03 |
| LivePerson | 2.51 | -0.18 |
| Motive | 13.36 | -0.15 |
| NCR | 53.94 | -0.46 |
| NICE | 22 | 0.18 |
| Nortel Networks | 3.36 | 0 |
| Onyx Software | 3.55 | 0.03 |
| Oracle | 12.42 | 0.11 |
| Pegasystems | 7.69 | 0.07 |
| PeopleSoft | 20.2 | -0.34 |
| Primus | 1.08 | -0.02 |
| Rainmaker | 1.41 | -0.02 |
| RightNow | 15.81 | 0.31 |
| salesforce.com | 18.15 | -0.08 |
| SAP | 41.26 | 0.32 |
| Selectica | 4 | 0.01 |
| Sento | 5 | -0.84 |
| ServiceWare | 0.4 | 0 |
| Siebel | 9.16 | -0.21 |
| Sitel | 2.03 | -0.07 |
| SPSS | 14.08 | 0.02 |
| SupportSoft | 5.67 | -0.05 |
| Sykes | 5.74 | 0.19 |
| Tekelec | 18.43 | -0.14 |
| Teletech | 9.68 | -0.11 |
| Verint | 38.96 | 1.21 |
| Vignette | 1.1 | -0.01 |
| ViryaNet | 2.84 | 0.02 |
| West Tel | 29.53 | -0.01 |
| Witness | 16.93 | -0.24 |
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| As of close 10/20/04 | ||
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