October 21, 2002

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Other News

  • Purolator Courier Standardizes On Aspect
  • Bombay Company With Silverpop

    • Purolator Courier Standardizes On Aspect [Top]
    Aspect Communications announced that Purolator Courier has implemented Aspect eWorkforce Management software at three networked contact centers handling 45,000 calls daily. Purolator's centers are using Aspect eWorkforce Management to create, assign and track adherence to work schedules for 400 customer sales and service representatives (CSRs) based on contact volume, service objectives and the CSRs' schedule preferences.



    Bombay Company With Silverpop [Top]
    Silverpop and The Bombay Company announced the launch of Bombay's new e-mail program. Using Silverpop, Bombay was able to design and execute e-mail campaigns to drive sales and increase awareness for the new e-commerce program.


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