October 18, 2001

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Q: Why is ROI not enough for a customer support solution?
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Diego Ventura
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Other News

  • Deloitte & Touche And Roundarch For Invacare
  • Green Flag Goes Live With Genesys
  • e-Security And Peregrine Together
  • Cruise Line Adopts Syntellect
  • PRI Automation And eMation Partner
  • Aspect Partners With IAC

    • Deloitte & Touche And Roundarch For Invacare [Top]
    Deloitte & Touche announced the launch of an e-commerce website for Invacare. Invacare.com was designed and developed through a joint partnership between Deloitte & Touche, Roundarch, and Invacare. Invacare aims to reduce customer service costs and increase market share by incorporating an internet-based customer service channel to their existing infrastructure and providing content and personalization for dealer and end-users.



    Green Flag Goes Live With Genesys [Top]
    Genesys announced that Green Flag Group has gone live with Genesys Call Center solutions. Genesys will provide Green Flag with an inbound/outbound environment for its incident management center that handles one million vehicle rescue and roadside assistance inquires annually.



    e-Security And Peregrine Together [Top]
    e-Security and Peregrine announced that e-Security is the latest company to join the Peregrine Connections Technology Alliance program. e-Security will develop solutions to integrate the value of threat management software into Peregrine's Infrastructure Management solutions.



    Cruise Line Adopts Syntellect [Top]
    Syntellect announced that it has received an order for a speech-enabled Vista IMR (Interactive Media Response) solution from Holland America Line.



    PRI Automation And eMation Partner [Top]
    eMation announced that PRI Automation has partnered with eMation to enable eDiagnostics capabilities across its TransFab line of semiconductor factory automation equipment. The eMation DRM Device Relationship Management system aims to provide Internet-based remote monitoring, diagnosis, and problem resolution for PRI material-handling equipment in chip-making fabs.



    Aspect Partners With IAC [Top]
    Aspect Communications announced that it has partnered with International Alliance Consultants (IAC) to expand an indirect channel distribution and services network throughout Latin America in order to target a market for contact center software solutions.


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