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October 24 - 26, 2000
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Underpromise and over deliver.
Impress your customers with faster than expected delivery and
lower than expected prices. This tried and true best practice will
leave your customers satisfied and happy.
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iCommunicate
Appoints Lears as VP [Top]
iCommunicate announced the appointment of Jim Lears as VP of
Product Development. Lears, age 28, is part of the original
team that developed the iCommuniate.NET customer service suite
released earlier this year. Lears will be responsible for
driving the iCommunicate strategy for future product offerings
and enhancements.
Hyperion
Announced Essbase OLAP Server For Linux [Top]
Hyperion announced it has delivered its Essbase OLAP Server to
the Linux platform. This latest port delivers calculation
capabilities to support a wide range of business analysis
solutions in areas such as Financial Management and eCRM.
Avaya
Wins Third SSPA Star Award [Top]
Avaya announced that its CRM Solutions Group has won its third
consecutive STAR Award from the Software Support Professionals
Association. The STAR Award recognizes accomplishments and
performance in the delivery of technical support to customers.
Avaya’s Mosaix Predictive Dialing Systems technical support
group garnered the top award in the Automation Vendor
Category.
Kana
and Aspect Alliance [Top]
Kana Communications and Aspect Communications announced an
alliance that will integrate the Aspect Customer Relationship
Portal and Web Interaction offering with Kana's
Internet-architected eRM solution. With the combined solution,
organizations manage interactions, across touch points, on a
scalable and modular Internet-architected platform.
NavaraSoft
and Entuition Partner [Top]
NavaraSoft and Entuition announced the formation of a new
business partnership. Entuition will act as “Value Added
Reseller” of Navara’s mobile computing solution, Circadia.
Entuition will offer its customers a suite of professional
services to support the education, implementation and
deployment of Circadia.
Sento
Reports Financial Results [Top]
Sento announced financial results for its fiscal 2001 second
quarter that ended September 30, 2000. The Company reported
revenues from continuing operations of $6.4 million compared
to $3.6 million for the same quarter in the previous year, an
increase of approximately 80 percent. For the six months ended
September 30, 2000, revenues from continuing operations were
$12.5 million compared to $6.9 million for the same period in
the previous year.
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