October 17, 2002

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Q: Does Customer Satisfaction Indicate Customer Loyalty?
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Required Reading [search]

"How Does Customer Service See The Customer's World? Implications of Customer-Staff Perceptual Gaps"
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October 29-31, 2002
The Fairmont - San Francisco, CA

 
 
 


Other News

  • Rockwell And Cisco Sign Agreement
  • Hyperion Enables ChartOne

    • Rockwell And Cisco Sign Agreement [Top]
    Rockwell FirstPoint Contact and Cisco announced they have entered into a patent cross-license agreement that encompasses technology for contact centers. The patent cross-license agreement provides both Rockwell FirstPoint Contact and Cisco Systems the design freedom to create new products originating from either of these companies.



    Hyperion Enables ChartOne [Top]
    ChartOne is using Hyperion business performance management solutions to simplify its budgeting and analysis processes, enabling them to allocate more resources to customer service. The solution provides ChartOne managers with event-based planning processes, improving their department and enterprise-wide financial planning.


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