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Selectica With Blue Cross And Blue Shield [Top]
Selectica has entered into a national agreement with the Blue Cross and Blue Shield Association (BCBSA). The agreement stipulates that Selectica and BCBSA will educate executives and decision-makers of the member Plans about Selectica's solutions and success stories. BCBSA and participating Blue Plans also will advise Selectica in the development of product, marketing and promotion strategies tailored to Blue Cross and Blue Shield Plans.
Business Objects Deploys QUIQ Connect [Top]
QUIQ announced that it has signed Business Objects as a new QUIQ Connect customer. Business Objects is using QUIQ Connect to power its new online customer support website, the Knowledge Exchange. QUIQ Connect allows Business Objects customers to share technical knowledge, ideas, opinions, and solutions online by asking and answering technical questions.
Edify Helps Echostar Manage Growth [Top]
Edify announced that it has enabled EchoStar Communications to contain service costs and achieve customer satisfaction at its DISH Network customer service centers as well as to manage and reduce costs associated with EchoStar's dynamic growth.
Green Flag Group Goes Live With Genesys [Top]
Genesys, a wholly owned subsidiary of Alcatel, announced that Green Flag Group has gone live with Genesys Call Center solutions. Genesys will provide Green Flag with a blended inbound/outbound environment for its incident management center that handles one million round-the-clock vehicle rescue and roadside assistance inquires annually.
Noble Hires Director [Top]
Noble Systems announces the selection of Susan Spencer to the position of Director of Noble Systems Australia Pty. Ms. Spencer will work to expand the company's activities within the Australian region. Ms. Spencer joins Noble Systems' international sales and service structure that already supports 12,000+ agent workstations at more than 500 client contact center sites located around the world.
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