October 16, 2001

  Previous Issue                                                                      About    Contact    Affiliations    Home                           


Headline News for CRM

          ServiceWare

 
News Search:

 
 
Free Newsletter!
Subscribe to RealMarket Today!

 TEXT HTML
Privacy Policy
 
Send it to a Colleague
Send this report to a colleague with your personal message.
 
 
Expert's Corner [search]
 Six Points to Consider Before Buying Your CRM Solution
More

Larry Caretsky
Commence Corporation
 
Required Reading [search]

"The Challenges of Personalized E-Support"
by Mandeep Khera - Chief Marketing & Sales officer, Maaya Corporation

 
 

Featured Event [search]

Working With the Analysts
November 15, 2001
Boston, MA

 


Other News

  • Siemens To Build Wireless With mySAP
  • Dai-ich Insurance Selects KANA
  • Knowlagent Inks Deal With AAA
  • Infowavz Announces Expansion Into BPM
  • Medical Practices With SmartTalk Express
  • Magic Software For Pratt & Whitney
  • Serono Chooses Siebel
  • Entigo Wins Award

    • Siemens To Build Wireless With mySAP [Top]
    SAP announced that Siemens Information and Communication Mobile Phones is live with mySAP Product Lifecycle Management to drive product innovation, engineering and design processes and bring high-quality products to market faster and more cost-efficiently. mySAP PLM aims to decrease the time from design to production, enabling Siemens Mobile to meet customer demand with the right products at the right time.



    Dai-ich Insurance Selects KANA [Top]
    KANA announced that Dai-ich Mutual Life Insurance Company has implemented KANA Response to scale to high volumes of e-mail inquiries at a very rapid rate, resulting in increased customer interactions and improved customer experiences while decreasing costs in the contact center.



    Knowlagent Inks Deal With AAA [Top]
    Knowlagent announced that it has been selected by AAA as a preferred supplier. Knowlagent's e-Learning and analysis tools that identify individual productivity and skill deficiencies and address them during workflow downtimes will be available to AAA nationwide network of clubs.



    Infowavz Announces Expansion Into BPM [Top]
    Infowavz announced the launch of business process management (BPM) services. BPM includes a range of back-office support services such as data transcription & transformation, finance & accounting services, human resources services and legal & insurance claims processing.



    Medical Practices With SmartTalk Express [Top]
    SmartTalk is pleased to announce its newest service offering, SmartTalk Express. The Web-based service enables small- and mid-sized healthcare organizations to use the Internet to set up and execute automated appointment reminder calls.



    Magic Software For Pratt & Whitney [Top]
    Magic Software announced that it had completed implementation of an ERP system for Bet Shemesh Engines (BSE). The system, which is called "Flame" and which required Pratt & Whitney's sign off, aims to cover all aspects of BSE's business.



    Serono Chooses Siebel [Top]
    Siebel announced that Serono is using Siebel ePharma, a version of Siebel eBusiness Applications tailored for the pharmaceutical industry, to create a single view of the customer.



    Entigo Wins Award [Top]
    Entigo announced that its Entigo Reality Suite has been awarded the 2001 Editors' Choice Award from Customer Inter@ction Solutions Magazine. In honoring Entigo with the Editors' Choice designation, Customer Inter@ction Solutions recognized the Entigo Reality Suite as "providing manufacturers and their channel partners with more options, flexibility, and control in automating, managing, and improving their online content, product ordering, and product registration and warranty processes."


    Front Page News

     

     
    RealMarket Live! Webcast
    Managing Your Customer Life Cycle, Leveraging Your Customer Relationships
    Listen

    Joel Reed
     J. D. Edwards
     
    Chordiant

     

    Stock Index
    RealMarket47.20-1.77%
    Stock Index:Tell me more 
    Dow Jones09,347.62+0.04%
    Nasdaq1,696.31-0.42%
    S&P 5001,089.98-0.15%
    Apac Cust Svc 1.74+0.04
    Applix Inc .65+0.00
    Apropos Tech 1.11-0.04
    Ask Jeeves Inc 1.08+0.07
    Astea.98+0.15
    Aspect Comms 2.15+0.06
    AVAYA11.20+0.50
    Blue Martini1.06-0.01
    Broadvision 1.41+0.06
    Chordiant Sftwr 2.69+0.03
    Convergys Cp 26.49-0.71
    Davox Corp 9.26+0.00
    Delano Tech Cp .14+0.00
    E.piphany Inc 5.70-0.25
    eGain Comms Cp 1.26-0.04
    eLoyalty Corp .42+0.00
    Eshare Tech 1.38+0.04
    Firepond Inc .43-0.02
    HNC Software21.47-0.23
    ICT Group Inc10.25+0.16
    Interact Intell 4.80+0.05
    Interv Brite 11.81-1.05
    Kana Comms .64-0.04
    Liveperson Inc .34-0.03
    NICE14.11-0.45
    Nortel Networks5.94+0.24
    Onyx Software 2.39-0.08
    Oracle14.44-0.50
    Pegasystems Inc 2.50-0.05
    PeopleSoft27.77-0.99
    Peregrine Sys 15.59-0.66
    Pivotal Corp 4.02+0.32
    Primus Knowldge 1.10+0.07
    Rainmaker Sys .20-0.01
    SAP29.69-0.31
    Selectica Inc 3.49-0.21
    ServiceWare.25-0.02
    Siebel Systems 19.79-0.23
    Sitel Corp 1.10+0.04
    Support.com2.20+0.04
    Sykes Enterpris 7.80+0.20
    Syntellect 1.08+0.05
    Teletech Hldgs 7.84+0.09
    Vignette Corp 4.15-0.02
    ViryaNet.58-0.07
    West Teleserv 20.32-0.58
    Witness Systems 8.00+0.00
    Xchange.20-0.01
    As of close 10/15/2001
      E.piphany: Next Generation CRM Software
     RealMarket Today! (Search, Archive, Subscribe, Unsubscribe) |  RealMarket Live (Upcoming, Archive)
    Experts Corner  |  Required Reading  |  Events Calendar  |  Career Opportunities  |  CRM Info  |  Suppliers
    About  | Contact  | Home  | Board of Advocates  | Affiliations
     
     Copyright (c) 2001   RealMarket, Inc.   All Rights Reserved.   ISSN: 1534-1135    Privacy Policy
    The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.